Kristina MacMahon
Oaklyn,NJ
Summary
Proven leader in office management with a track record of enhancing operational efficiency at Alpine Chimney Service. Skilled in database administration and fostering strong vendor relationships, demonstrated a knack for streamlining processes and boosting employee morale. Expert in office administration and possessing exceptional organizational skills, consistently improved workflow and customer satisfaction.
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Administrative Office Manager
Alpine Chimney Service
09.2021 - 04.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Completed weekly payroll for 8 employees.
- Created organized filing system to manage department documents.
- Updated reports, managed accounts, and generated reports for company database.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Teacher
Catholic Partnership Schools
06.2017 - 09.2020
- Designed and presented lesson plans in one or more academic subjects using a variety of teaching techniques to appeal to various learning styles within assigned grade level (or)
- Developed lesson plans to align with grade-level standards and objectives.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Helped students explore concepts with engaging, learning-focused activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Adapted teaching methods and materials to meet students' varying needs.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Restaurant Server
Olive Garden
02.2008 - 04.2019
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Childhood Studies Minor in Psychology
Rutgers University
Camden, NJ05.2021
Associate of Science - Criminal Justice
Camden County College
Blackwood, NJ05.2016
Skills
- Office Administration
- Document Management
- Meeting Coordination
- Database Administration
- Customer Service
- Payroll and budgeting
- Bookkeeping
- Office Management
- Organizational Skills
- Workflow Planning
- Excellent multi-tasking ability
- Scheduling and calendar management
Timeline
Administrative Office Manager
Alpine Chimney Service
09.2021 - 04.2024
Teacher
Catholic Partnership Schools
06.2017 - 09.2020
Restaurant Server
Olive Garden
02.2008 - 04.2019
Bachelor of Arts - Childhood Studies Minor in Psychology
Rutgers University
Associate of Science - Criminal Justice
Camden County College
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