Kristina Maddern

• Handling notifications from Amazon regarding:

- Intellectual Property rights.

- Repetitive buyer complaints that could lead to account suspension.

- Questions regarding product authenticity.

- Products with high negative customer feedback.

- Restricted products; Unsafe products /page; Recalled items.

- Other situations that could result in a bad customer purchasing experience or that would violate one or more Amazon policies.

• Managed daily workflow, including tasks:

- Reviewing Amazon notifications.

- Determining a plan of action to resolve each situation.

- Utilizing buyers & the buying manager to obtain missing documents or to contact a vendor as needed to build an appeal or response to Amazon.

- Drafting and submitting appeals to Amazon for ASIN reinstatements as needed.

- Overseeing various stranded inventory & product approval processes such as:

- Keyword verification (approval).

-Adding new keywords to flag additional restricted products.

- Product approval/denial process for all new items up for sale across all marketplaces.

- Marking items not approved to stop offers from showing for various reasons.

-Helping with sku generation process as needed from buyers/buying managers.

New Accounts tasks:

• Researched new products on Amazon.
• Contacted potential Suppliers.
• Managed the setup of new accounts in the Veya system.
• Managed the documentation process for establishing credit terms with new vendors.
• Answered incoming calls and emails from vendors related to their accounts.

Assistant Buyer tasks:

• Created purchase orders in Brightpearl based on approved budget .
• Maintained relationships with vendors by providing timely communication on orders, returns, invoices.
• Coordinated activities between vendors, warehouse personnel, and distribution centers in order to facilitate efficient shipping of goods.
• Inspected received inventory to identify discrepancies and missing items.
• Investigated and tracked missing products in Amazon Seller Central.
• Reviewed and verified invoice accuracy.

• Took bookings and handled all export shipments from start to finish (sea and air freight).
• Processed all appropriate export documentation for commercial cargo and personal effects shipments.
• Liaised with carriers, cartage companies, clients and overseas agents.
• Prepared invoices and ensured payments were received
• Helped Sales Team in providing quotes for clients and overseas agents.

• Trained Area Visual Personnel to achieve PUMA visual standards.
• Set and communicated timelines for events, new merchandise and markdowns for use by Area Visual Coordinators.
• Attended store openings and finalized internal VM standards and window displays.
• Conducted regular store visits and prepared reports for the Regional Visual Merchandiser.
• Provided stores with necessary supplies including POS materials.