Kristina Manes
Administrative
Baxter Springs,KS
Summary
Professional with experience in healthcare support, skilled in managing interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, communication, and problem-solving, with focus on delivering quality service and ensuring service satisfaction. Reliable and flexible, contributing effectively to team goals and organization excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Advanced Patient Services Respresentative
Mercy Medical Supply
07.2025 - 10.2025
- Assisted patients with appointment scheduling and inquiries to enhance service delivery
- Maintained accurate patient records in electronic health systems for efficient data retrieval
- Responded to patient concerns promptly, fostering a positive care experience
- Collaborated with medical staff to streamline communication and improve workflow efficiency
- Educated patients on insurance processes and coverage options to facilitate access to services
- Managed front desk operations, ensuring a welcoming environment for all patients
- Handled administrative tasks such as filing and data entry to support office organization
Project Coordinator
Active Admin LLC
11.2021 - 05.2025
- Coordinated project timelines and schedules to ensure on-time deliverables.
- Assisted in managing project documentation and reporting for stakeholder updates.
- Supported cross-functional teams by facilitating communication and collaboration.
- Organized project meetings, prepared agendas, and recorded meeting minutes.
- Maintained comprehensive project files and tracking systems for efficiency.
- Contributed to risk assessment activities by identifying potential project challenges.
- Monitored task progress and provided support to team members as needed.
- Helped develop training materials for new processes and tools within projects.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting age
- Prepared meeting agendas and record keeping.
- Created job files for each project and maintained current data in each file.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
Correctional Officer Sergeant /911 Dispatcher
Cherokee County Sheriff Office
02.2015 - 12.2020
- Supervised daily operations, ensuring adherence to safety protocols and institutional regulations.
- Mentored junior officers, enhancing team performance and fostering a collaborative work environment.
- Conducted regular inspections of facilities, identifying potential security threats and implementing corrective measures.
- Coordinated inmate movements, maintaining order during transfers and ensuring compliance with facility policies.
- Responded to emergency situations, effectively managing crises while minimizing risk to staff and inmates.
- Collaborated with interdisciplinary teams to address inmate needs, promoting rehabilitation and reducing recidivism rates.
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
- Maintained order within the facility by enforcing institutional rules and regulations consistently.
- Collaborated with medical personnel to ensure proper care for inmates with health concerns or medical needs.
- Increased security measures by regularly inspecting all areas of the facility for potential hazards or risks.
- Coordinated with other correctional facilities during transfers of inmates, ensuring smooth transitions between institutions without compromising security protocols.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Reduced instances of inmate altercations through proactive conflict resolution strategies and mediation techniques.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Completed daily work report sheets and delegated tasks to employees.
- Handled inmate counts and searches for missing inmates.
- Supervised 5 employees and performance of tasks and managed 106 offenders.
- Provided ongoing mentoring and guidance to junior officers, fostering a supportive team environment focused on professional growth and development.
- Developed strong relationships with local law enforcement agencies to enhance information sharing and cooperation between organizations.
- Utilized data-driven decision-making processes to identify trends in inmate behavior, allowing for targeted intervention strategies implementation.
- Organized recreational activities that promoted positive interactions among inmates, reducing tensions and improving overall facility morale.
- Improved staff communication by implementing weekly meetings and regular training sessions.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Resolved issues and disputes between inmates professionally and respectfully.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Coordinated responses to emergency situations arising in different prison locations.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Received and prioritized emergency calls, ensuring accurate information relayed to responders.
- Coordinated with law enforcement and emergency services, facilitating effective communication during incidents.
- Monitored multiple radio frequencies, maintaining situational awareness for efficient dispatching.
- Managed high-stress situations with composure, demonstrating strong decision-making and problem-solving skills.
- Maintained accurate records of all communications and incidents, ensuring compliance with agency standards.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Answered calls from automatic routing system and took basic information from callers.
- Proved successful working within tight deadlines and a fast-paced environment.
Correctional Officer I
Kansas Department Of Corrections
09.2019 - 10.2020
- Supervised inmate activities to ensure compliance with facility rules and regulations.
- Conducted regular inspections of premises to maintain safety and security standards.
- Responded effectively to emergencies, utilizing conflict resolution techniques to defuse situations.
- Collaborated with multidisciplinary teams to develop rehabilitation programs for inmates.
- Implemented safety drills and training sessions to enhance team preparedness and response times.
- Developed reports on incidents and daily activities, ensuring accurate documentation for review purposes.
- Observed and supervised inmates throughout visits, meal time, recreation and phone calls.
- Conducted routine and emergency head counts.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Observed behavior of residents individually and in groups.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
Dispatcher /Judicial Clerk
Baxter Springs Police Department
04.2018 - 09.2019
- Coordinated timely dispatch of vehicles to optimize service delivery and minimize delays.
- Managed communication between drivers and clients to ensure efficient logistics operations.
- Oversaw scheduling processes to enhance route efficiency and meet customer demands.
- Implemented improved tracking systems for real-time monitoring of fleet operations.
- Trained new dispatchers on operational procedures and software applications for seamless integration.
- Resolved service issues by collaborating with cross-functional teams, ensuring high customer satisfaction levels.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Processed invoices and payments for court orders to provide proof of transaction.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Answered phone calls and responded to attorney emails.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored flow of paperwork and directed information to appropriate departments.
- Researched case law to support judicial decisions and ensure legal accuracy.
- Drafted legal memoranda and opinions, enhancing clarity and precision of judicial communications.
- Managed case files, ensuring proper organization and accessibility for court proceedings.
- Assisted in trial preparation by compiling evidence and preparing exhibits for presentation.
- Coordinated with attorneys and court personnel to facilitate efficient courtroom operations.
- Managed sensitive information with discretion, upholding confidentiality requirements and protecting the integrity of the judicial process.
Education
High School Diploma -
Pittsburg High School
Pittsburg, KS05-1997
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Payment collection
- Patient greeting
- Office administration
- Data entry proficiency
- Conflict resolution
- Reception management
- Bookkeeping support
- Verbal and written communication
- Phone etiquette
- Workflow optimization
- Problem-solving
- Multitasking and organization
- Team collaboration
- Data entry
Certification
- Certified HIPPA, Mercy - 2025
- Certified CareTend, Mercy - 2025
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Advanced Patient Services Respresentative
Mercy Medical Supply
07.2025 - 10.2025
Project Coordinator
Active Admin LLC
11.2021 - 05.2025
Correctional Officer I
Kansas Department Of Corrections
09.2019 - 10.2020
Dispatcher /Judicial Clerk
Baxter Springs Police Department
04.2018 - 09.2019
Correctional Officer Sergeant /911 Dispatcher
Cherokee County Sheriff Office
02.2015 - 12.2020
High School Diploma -
Pittsburg High School