Kristina Martin
Colorado Springs,CO
Summary
Hard worker with proven track record in customer service, invoicing, and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Deluxe Wingz
08.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Parts Manager
Larry H. Miller Collision Centers
12.2019 - 05.2021
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Quickly and accurately logged invoices into system from vehicle part drop offs, double checking all part numbers matched the invoice and system.
Assistant Manager
Domino's Pizza
09.2016 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma -
Mesa Ridge HS
Fountain, CO05-2018
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash management
- Inventory management
- Adaptability and flexibility
- Phone etiquette
- Positive and professional
- Training and mentoring
Timeline
Customer Service Cashier
Deluxe Wingz
08.2023 - Current
Parts Manager
Larry H. Miller Collision Centers
12.2019 - 05.2021
Assistant Manager
Domino's Pizza
09.2016 - 12.2019
High School Diploma -
Mesa Ridge HS
Similar Profiles
Kayla HudsonKayla Hudson
Non Emergency Medical Transport Driver at WingzNon Emergency Medical Transport Driver at Wingz
Raven WalkerRaven Walker
Manager at Rozay's WingzManager at Rozay's Wingz
Kemron CharlesKemron Charles
Assistant Supervisor at Wingz American GrillAssistant Supervisor at Wingz American Grill