KRISTIN A. MARTINEZ

• Reconciled accounts, reviewed general ledger entries, and assessed for accuracy.
• Monitored status of accounts receivable and payable to facilitate prompt processing.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Posted customer payments by recording cash, checks and credit card transactions.
• Consistently collected above weekly revenue projections based on past sales.
• Reconciled daily AR ledger and verified proper posting.
• Initiated negotiations for debt recovery through email, telephone and mail contact
• Successfully collected receivables aged >120 days.
• Collected roughly 6 million dollars in current and aged receivables.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Supported sales team with special projects and additional job duties.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Maintained central database of key contacts, risk ratings, financial impact and key issues.
• Trained peers and management team on internal system supports.
• Organized joint sales calls with current customers and outside vendors.
• Collected and arranged financial information and entered details into NAVs financial management system.
• Counseled debtors on payment options and arranged installment agreements

• Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
• Interviewed and prepared intake sheets for clients.
• Conferred with clients and other involved parties to gather and track case information.
• Researched state statutes, decisions, legal articles, codes and documents.
• Managed billable hour tracking, payroll, client invoicing and schedules for 5 - attorney office.
• Communicated with outside vendors on behalf of attorneys and legal departments.
• Learned and operated specialized legal software such as Needles Case Management Software.
• Consulted police and hospital records when needed.
• Examined photographs and statements.
• Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Created and monitored promotional approaches to increase sales and profit levels.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Built relationships with customers and community to establish long-term business growth.
• Negotiated prices, terms of sales and service agreements.

• Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
• Maintained patient confidence by keeping patient records information confidential.
• Processed medical records requests from outside providers according to facility, state and federal law.
• Kept accurate log of requests for medical information and records.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Utilized internal programs to manage and confirm patient data, such as insurance, demographic and medical history information.

• Developed and maintained relationships with customers and suppliers through account development.
• Managed inventory control, cash control and store opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service.
• Supervised guests at front counter, answering questions regarding products.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Boosted brand awareness with target customer demographics with social, print and email campaigns.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Negotiated with suppliers, vendors, and other representatives.
• Researched suppliers based on availability, quality, selection, and price.

WEB BASED DESIGN / MARKETING

• Supplemental Psychology Classes