Kristina Martinez
Riverview,FL
Summary
Experienced trainer and manager seeking opportunity to leverage knowledge and expertise to contribute to continued growth and success of company. Proven track record in training and management, equipped with skills necessary to drive team performance and achieve organizational objectives. Committed to fostering positive work environment and cultivating strong relationships, dedicated to delivering exceptional results and making meaningful impact on company's success.
Overview
8
8
years of professional experience
Work History
Associate Operations Manager
College Hunks Hauling Junk & Moving
Tampa, FL
06.2023 - Current
- Coordinated cross-functional teams to achieve project deadlines and deliverables for successful completion of projects.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Collaborated with other departments to identify areas for improvement and implement changes that led to better operational outcomes.
- Developed strong relationships with vendors and suppliers, resulting in improved service delivery and cost savings.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Reported issues to higher management with great detail.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Customer Service Manager
College Hunks Hauling Junk & Moving
Tampa, FL
07.2022 - 06.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Kept accurate records to document customer service actions and discussions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Sales Trainer
College Hunks Hauling Junk & Moving
Tampa, FL
01.2021 - 06.2022
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed recruitment, training and development for highly effective sales team.
- Improved overall team performance by conducting regular assessments and providing constructive feedback on individual progress.
- Optimized communication skills among sales staff through targeted training on active listening, empathy, and persuasion techniques.
- Established clear expectations for desired outcomes at the onset of each course module or workshop session.
- Designed and implemented sales training program and documentation.
- Developed and led group training courses to align with corporate sales and service goals.
- Fostered a positive learning environment that encouraged open dialogue, collaboration, and continuous improvement among team members.
- Contributed to the overall success of the organization by sharing best practices and collaborating with cross-functional teams on business development initiatives.
Sales Associate
MUV
07.2020 - 03.2021
- Greeted patients and recommended products based on their budget & preferences
- Stocked the display counters to optimize sales
- Kept up to date with current products and new products
- Delivered online orders & processed payments
Sales Agent
College Hunks Hauling Junk and Moving
02.2018 - 01.2021
- Provided estimates to clients inquiring by telephone and through our website
- Collected information and set appointments for clients needs
- Received numerous 'Agent of the Month' awards for being a top ranked performer
Assistant Manager
Journeys
09.2016 - 02.2018
- Exceeded sales goals and performance standards
- Assisted with receiving and sending shipments or merchandise
- Provided excellent face to face Customer Service
- Managed payments in the form of cash, card, and vouchers
- Provided a fun, full-service shopping experience to customers
Education
Diploma -
Braulio Alonso High School
TAMPA, FL01.2012
Skills
- Knowledge in Microsoft Office Suite
- Excellent time management skills
- Strong communication skills
- Knowledge using the MMUR and BioTrack
- Knowledge in Twilioflex
- Organization skills
- Customer experience
- Communication
- Knowledge in Scorebuddy
- Knowledge in Hunkware
- Knowledge in Kahoot
- Accustomed to adapting to a fast-paced, changing environment
- Ability to identify and address performance-related issues
- Help educate patients on current products in store
- Stock and replenish merchandise and product
- Complete transactions and take payments
- Building rapport with customer and patients
Timeline
Associate Operations Manager
College Hunks Hauling Junk & Moving
06.2023 - Current
Customer Service Manager
College Hunks Hauling Junk & Moving
07.2022 - 06.2023
Sales Trainer
College Hunks Hauling Junk & Moving
01.2021 - 06.2022
Sales Associate
MUV
07.2020 - 03.2021
Sales Agent
College Hunks Hauling Junk and Moving
02.2018 - 01.2021
Assistant Manager
Journeys
09.2016 - 02.2018
Diploma -
Braulio Alonso High School