Kristina Mason Jones
Morristown
Summary
Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Unit secretary Oncology-prn
Texas Health Resources Presbyterian hospital
01.2013 - 08.2024
- 30 bed unit
- Greeting patients/visitors
- Managing multiple patient call lights
- Maintaining unit inventory
- Updating and organizing patient records
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Managed incoming calls and directed to appropriate department.
Certified Ophthalmic Assistant
Dr. Craig D. Smith, M.D.
12.1999 - 08.2024
- IJCAHPO ID # 137694
- History taking
- Visual acuity
- Refractions (automatic and manual)
- Tonopen IOP
- Visual fields
- OCT
- Fundus photos
- Corneal topography
- A-scan
- Scribe
- Educate patients about proper contact lens care, safety, and hygiene
- Answering multiple phone lines
- Scheduling appointments
- Check-in/out patients
- Medication prior authorizations
- Insurance verification
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Documented patient medical history and information utilizing Epic, ModMed, and Emma with commitment to accuracy.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
Part-time Sales Associate
Dillard’s
07.2005 - 04.2012
- Greeted customers in a timely fashion while quickly determining their needs
- Respond to customer questions and request in a prompt and efficient manner
- Knowledge and use of cash register
- 2011 Pacesetter award for outstanding sales and customer service
Education
High School Diploma -
Rockwall High School
Rockwall, TX01.1999
Skills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- Incoming call management
- HIPAA compliance
- Patient chart maintenance
Certification
- COA - Certified Ophthalmic Assistant IJCAHPO ID # 137694
Timeline
Unit secretary Oncology-prn
Texas Health Resources Presbyterian hospital
01.2013 - 08.2024
Part-time Sales Associate
Dillard’s
07.2005 - 04.2012
Certified Ophthalmic Assistant
Dr. Craig D. Smith, M.D.
12.1999 - 08.2024
High School Diploma -
Rockwall High School
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