Kristina Massa
Concord,CA
Summary
Energetically contributed to The Old Spaghetti Factory International Inc. as a Host/To Go, excelling in front of house organization and team collaboration. Mastered multitasking, enhancing order accuracy and customer satisfaction. Proven ability in telephone reception and takeout order processing, I significantly improved service efficiency and guest experience.
Overview
4
4
years of professional experience
Work History
Host/ to Go
The Old Spaghetti Factory International Inc.
Concord, CA
08.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
Barista
Starbucks
Walnut Creek, CA
10.2020 - 08.2024
Education
GED -
Clyton Valley Charter High School
Clayton, CA06-2023
Skills
- Telephone reception
- Order accuracy
- Multitasking proficiency
- Server support
- Team collaboration
- Front of house organization
- Takeout order processing
Timeline
Host/ to Go
The Old Spaghetti Factory International Inc.
08.2024 - Current
Barista
Starbucks
10.2020 - 08.2024
GED -
Clyton Valley Charter High School
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