KRISTINA MATRANGA
Franklin Square,USA
Summary
Detail-oriented Assistant Property Manager and client-focused Account Representative with experience in residential building operations, tenant relations, and insurance services. Proven ability to manage security deposits, leases, building amenities, and complex billing issues while delivering excellent customer service and supporting Board and ownership priorities.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
MKI
08.2024 - Current
- Manage the full security deposit lifecycle, including collection, tracking, reconciliation, and returns, partnering with the Board treasurer monthly.
- Coordinate alteration requests: collect COIs, permits, and licenses; ensure compliance and allocate fees.
- Draft and send letters for arrears, open permits, and compliance issues.
- Assist with shareholder monthly statements: break down charges, remove incorrect items, and add missing fees.
- Manage the building calendar (move-ins/outs, deliveries, vendor access).
- Collect and document move-out fees and related security deposits.
- Send lease renewal correspondence, collect signed renewals and fees, and update the Excel lease tracker.
- Provide monthly operational updates to the Board at scheduled meetings.
- Oversee storage, parking, and bicycle rooms, including active waitlists.
- Collect and track insurance policies for unit owners and tenants.
- Collect amenity fees and signed agreements for each unit/tenant.
Account Representative
State Farm Insurance
01.2020 - 07.2024
- Managed a portfolio of clients, providing personalized insurance solutions and high-quality service.
- Identified cross-selling and upselling opportunities, contributing to revenue growth.
- Conducted policy reviews to ensure appropriate coverage and risk alignment.
- Partnered with underwriters and claims to expedite claims and resolve issues promptly.
- Met and exceeded sales targets and maintained strong client relationships.
Customer Service Representative
Schweiger Dermatology / Frank Dementos Dermatology
12.2015 - 06.2019
- Filed charts, answered phones, assisted patients, and booked appointments.
- Delivered friendly and knowledgeable service, resolving patient inquiries and concerns.
- Managed a high volume of calls and emails while maintaining accuracy and professionalism.
- Supported front desk operations and helped maintain efficient office workflow.
Education
Nassau Community College
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LIU Post
Skills
- Property & Lease Administration
- Tenant & Shareholder Relations
- Security Deposit Management
- Building Calendar & Move-In/Move-Out Coordination
- Billing Review & Dispute Resolution
- Client Relationship Management
- Customer Service Excellence
- Insurance Policy Review
- Communication & Negotiation
- Microsoft Excel & Office Suite
Timeline
Assistant Property Manager
MKI
08.2024 - Current
Account Representative
State Farm Insurance
01.2020 - 07.2024
Customer Service Representative
Schweiger Dermatology / Frank Dementos Dermatology
12.2015 - 06.2019
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LIU Post
Nassau Community College