Kristina McDonnell
Budtender Specialist
Cortez,CO
Summary
Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different cannabis products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills. Industrious Budtender offering 13 years of Marijuana industry experience ready to add value to any team. Well-versed in processing accurate sales transactions and providing superior customer service.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Budtender Specialist
LivWell
Cortez, CO
05.2010 - Current
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Weighed, prepared and packaged different types of products.
- Read industry publications to maintain knowledge on current and future bud trends.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Packaged regulated products in appropriate exit containers.
- Managed high volume of cash with 95% accuracy rate.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Checked guests' photo identification for validity and age requirements.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Grand Junction High School
Grand Junction, CO 08.1993 - 05.1998
Skills
Discussing cannabis
THC understanding
Counting money
Key holder
Packaging products
Supporting medical patients
Organization
Cash register operation
Microsoft applications proficiency
Dependable and Responsible
Attention to Detail
Teambuilding
Organization and Time Management
Cultural Awareness
Decision-Making
Flexible and Adaptable
Accomplishments
Proficient in METRC. Recently renewed responsible Vendor training. Current badge holder.
Timeline
Budtender Specialist
LivWell
05.2010 - Current
High School Diploma -
Grand Junction High School
08.1993 - 05.1998