Kristina McKeown-Utesch
Westminster,CO
Summary
Customer Success Specialists bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Secondary Social Studies Teacher
Adams 12 Five Star School District
08.2016 - Current
- Researched latest teaching techniques and incorporated into lesson delivery to improve concept acquisition.
- Planned learning activities that provided students with opportunities to observe, question and investigate social studies topics.
- Utilized technology to enhance student education and grasp of materials.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Met or exceeded course and student performance goals.
- Devised lesson plans reflecting student educational, cultural and language diversity.
- Created lesson plans and made adjustments based on overall class performance throughout year.
- Used computers, audio-visual aids and other equipment to supplement presentations.
- Established and communicated clear objectives for all educational activities.
Native English Teacher
EPIK (English Program In Korea)
08.2014 - 08.2016
- Designed curriculum to meet learning institution requirements and instill comprehensive knowledge of English language and culture in students.
- Facilitated learning of English language using variety of instructional methods, resources and technological tools.
- Created reading lists with materials to promote student comprehension of written English.
- Held culture and theme days to show country culture and language history.
Retail Sales Associate
Nordstrom
Broomfield, CO
08.2013 - 08.2014
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Secondary Teacher
Quality Schools International
08.2008 - 08.2012
- Distributed and collected classroom materials such as worksheets, quizzes, and tests.
- Assessed and improved lesson plans through implementation and experimentation.
- Created engaging and dynamic lessons with emphasis on improving students' written and verbal communication skills.
- Identified areas of weakness with individual students and tailored lessons accordingly.
- Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.
- Explored and implemented innovative use of technology in language education.
Secondary Social Studies Teacher
Garfield RE-2 School District
08.2006 - 08.2008
- Worked with principal's office on disciplinary and safety issues.
- Researched latest teaching techniques and incorporated into lesson delivery to improve concept acquisition.
- Planned learning activities that provided students with opportunities to observe, question and investigate social studies topics.
- Utilized technology to enhance student education and grasp of materials.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
Secondary Teacher
Modern Knowledge School
08.2005 - 08.2006
- Assessed and improved lesson plans through implementation and experimentation.
- Planned, developed, and executed lessons reflecting middle school curriculum and core educational standards.
- Kept abreast of technological advances in English and Social Studies, and adapted curriculum for individual, small group and remedial instruction to meet diverse needs of middle school students.
- Established and communicated clear objectives for all educational activities.
Secondary Social Studies Teacher
Edenton-Chowan Schools
10.2004 - 08.2005
- Researched latest teaching techniques and incorporated into lesson delivery to improve concept acquisition.
- Developed instructional aids for classroom use and encouraged student participation.
- Planned learning activities that provided students with opportunities to observe, question and investigate social studies topics.
- Utilized technology to enhance student education and grasp of materials.
- Gave assignments, graded work and regularly discussed performance with students.
Education
Bachelor of Arts - History
Metropolitan State University of Denver
Denver, CO12.2002
Skills
- Research
- Conflict Resolution
- Document and Records Management
- Staff Training
- Interdepartmental Collaboration
- Effective Customer Communication
- Customer Needs Assessment
- Strategic Communication
- Define Customer Needs
Timeline
Secondary Social Studies Teacher
Adams 12 Five Star School District
08.2016 - Current
Native English Teacher
EPIK (English Program In Korea)
08.2014 - 08.2016
Retail Sales Associate
Nordstrom
08.2013 - 08.2014
Secondary Teacher
Quality Schools International
08.2008 - 08.2012
Secondary Social Studies Teacher
Garfield RE-2 School District
08.2006 - 08.2008
Secondary Teacher
Modern Knowledge School
08.2005 - 08.2006
Secondary Social Studies Teacher
Edenton-Chowan Schools
10.2004 - 08.2005
Bachelor of Arts - History
Metropolitan State University of Denver
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