Kristina McLeod
Mariposa,CA
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
15
15
years of professional experience
Work History
911 Disptcher
Merced County
03.2018 - Current
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Proved successful working within tight deadlines and a fast-paced environment.
Veterinary Assistant
Sierra Gateway Veterinary Hosptial
05.2012 - 03.2018
- Provided customer support to clients, answering questions and addressing concerns.
- Answering phones and scheduling appointments
- Providing proper documentation
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Kept detailed records of animal treatments and medications.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
Veterinary Assistant
Animal Medical Center
01.2009 - 05.2012
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Education
Associate of Science -
San Joaquin Valley College
Fresno06.2005
High School Diploma -
Golden Valley High School
Merced, CA06.2003
Skills
- Computer Skills
- Decision-Making
- Crisis Management
- Computer-Aided Dispatching
- Works Well Under Pressure
- Multitasking and Prioritization
- Data Entry
Timeline
911 Disptcher
Merced County
03.2018 - Current
Veterinary Assistant
Sierra Gateway Veterinary Hosptial
05.2012 - 03.2018
Veterinary Assistant
Animal Medical Center
01.2009 - 05.2012
Associate of Science -
San Joaquin Valley College
High School Diploma -
Golden Valley High School
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