Summary
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Kristina Meadows

Norwood,Ohio
Kristina Meadows

Summary

Proven multitasker and team leader, excelled at LaRosa's Pizzeria and LabCorp by enhancing customer satisfaction and streamlining operations. Leveraged exceptional customer service and cash handling skills to exceed performance goals. Cultivated positive relationships, achieving significant improvements in guest engagement and operational efficiency. Demonstrated adaptability and a strong work ethic, with a focus on achieving tangible results.

Work History

LaRosa's Pizzeria

Server
03.2024 - 06.2024

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

FTI Buyer LLC

Lotter/Team Leader
03.2021 - 07.2023

Job overview

  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Examined incoming products for wear and tear, photographed them individually, added stock photos of each product, added a brief description as well as the current condition of the product.
  • After examining each product and completing the photos, description and condition, sent the products for the auction (up to 100 per auction) to my immediate supervisor to be reviewed,l so that the auction could be uploaded to the website and auctioned off.
  • Organize product in warehouse that was available for pickup so that the customer was able to easily locate the item they bid on and won.
  • Using a tablet with software that enabled us to be sure that each customer found their exact item, I checked them out.
  • When needed I would assist the customer with finding their appropriate item.
  • Assisted with applying refunds when the item was either deemed different, or the condition of the item was misrepresented on the website.
  • Kept track of all the auctions and their current location, record any auctions that may have been moved to another location, and also tracked future auctions.
  • Moved all merchandise that was not bid on or failed to be picked up by the designated pickup time, to one isle in order for it to be "relotted" and placed back onto another auction.

LabCorp

Phlebotomist
04.2013 - 04.2020

Job overview

  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Monitored patients for reactions and verified sample quality.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
  • Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assisted in training and onboarding new phlebotomists.
  • Reviewed and processed requisitions for laboratory tests.
  • Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
  • Performed drug screen analysis through hair, saliva, and urine as directed by the physician or employer wanting the screening results.
  • Performed buccal swabs for DNA analysis, also made sure that patient providing the sample was the appropriate candidate by obtaining and carefully examining their Identification card and other pertinent information.


Education

ITT Technical Institute-Norwood
4750 Wesley Ave. Norwood, Ohio 45212 (closed 2016)

Associate of Science from Computer Networking
09.2004

University Overview

  • Graduated with Honors (Only female student in my graduating class to finish with honors)
  • Honor Roll 2003-2004
  • Participated in an ITT Softball Team to support our College.

South Western College of Business
632 Vine St. Cincinnati, Ohio 45202 (Closed Perm.)

Phlebotomy Certification from Phlebotomy
08.1994

University Overview

Western Hills High School
2144 Ferguson Rd, Cincinnati, Ohio 45238

High School Diploma
06.1993

University Overview

  • Honor Roll 1989-1993
  • Awarded [Achievement Awards throughout all 4 of my High School years
  • Attended Occupation Work Adjustment Program during my Freshman year.

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise

Accomplishments

Accomplishments
  • Documented and resolved an issue of overstock, I had to implement a practical solution to display our product where customers could find the items they won through our auction site easily and still be able to make sure all items were placed on the warehouse floor for pick up.
  • Achieved organizational success through effectively helping with coming up with a system that made it a quick process but still looking neat and professional.
  • Able to put patients and their families at ease, by being professional but personable at all times and keeping to a schedule that placed the patient at ease.
  • Always made notes for the family I was working for if something seemed different or if the patients schedule was going to change due to unforeseen reasons.
  • Able to put patients and their families at ease, by being professional but personable at all times and keeping to a schedule that placed the patient at ease.
  • Always explained to the patient what was about to happen prior to any procedure taking place to put them at the highest comfort level possible.

Timeline

Server
LaRosa's Pizzeria
03.2024 - 06.2024
Lotter/Team Leader
FTI Buyer LLC
03.2021 - 07.2023
Phlebotomist
LabCorp
04.2013 - 04.2020
ITT Technical Institute-Norwood
Associate of Science from Computer Networking
South Western College of Business
Phlebotomy Certification from Phlebotomy
Western Hills High School
High School Diploma

Similar Profiles

CREATE PROFILE
Kristina Meadows