Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Mendoza

Duarte,CA

Summary

Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Online Personal Shopper

03.2022 - 01.2024
  • Developed and implemented activities to improve clients' quality of life.
  • Facilitated transportation to and from appointments.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
  • Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Tracked substitutions and informed customers of changes.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Loaded and unloaded orders at customer's homes or locations.
  • Managed client information securely, respecting confidentiality agreements while maintaining detailed records of past purchases and preferences.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained entire family's schedule and organized events.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered services to customer locations within specific timeframes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.

Delivery Driver

DoorDash
01.2022 - 12.2023
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Expanded professional knowledge base by attending industry workshops, conferences, or webinars related to transportation trends, safety, and best practices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Kept detailed records of deliveries and money received from customers.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained strong leadership skills by managing projects from start to finish.
  • Passionate about learning and committed to continual improvement.

House Cleaner

Family Business
08.2015 - 06.2020
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Handled requests for extra linens, toiletries and other supplies.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.
  • Sorted, laundered and put away various laundry items.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
  • Returned emptied garbage receptacles to proper locations.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Emptied trashcans and transported waste to collection areas.
  • Dusted picture frames and wall hangings with cloth.

Volunteer

Church
04.2009 - 01.2010
  • Coordinated with different service providers to meet clients' individual needs.
  • Man
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Developed marketing materials for events, increasing public interest and attendance rates.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Helped clients navigate social services system and access needed resources.
  • Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
  • Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
  • Contributed to strategic planning meetings, providing valuable insights based on firsthand experience with target populations.
  • Maintained up-to-date knowledge of industry best practices by attending conferences and training sessions relevant to the organization''s mission.
  • Kept case files updated, accurate and aligned with requirements.
  • Coordinated and managed volunteer activities for community service projects.
  • Guided troubled individuals to tools and resources necessary for healing.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Used strong interpersonal communication skills to convey information to others.
  • Improved organizational efficiency by streamlining volunteer onboarding processes.
  • Approached issues proactively to best meet current and future community needs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

Education

No Degree - Medical Assisting

UEI College
El Monte, CA
06.2011

GED -

Pioneer High School
Whittier, CA
06.2009

Skills

  • Inventory Management
  • Light Housekeeping
  • Online ordering familiarity
  • Answering Phones
  • Accurate money handling
  • Appointment Setting
  • Sales experience
  • Creative Thinking
  • Payment Processing
  • Customer Service
  • Errands
  • Mobility Assistance
  • Transportation and Errands
  • Chauffeuring

Timeline

Online Personal Shopper

03.2022 - 01.2024

Delivery Driver

DoorDash
01.2022 - 12.2023

House Cleaner

Family Business
08.2015 - 06.2020

Volunteer

Church
04.2009 - 01.2010

No Degree - Medical Assisting

UEI College

GED -

Pioneer High School

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Kristina Mendoza