Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Kristina Merrick

Winchester

Summary

Dynamic insurance professional with extensive experience in client relations and customer service. Proven track record in new client acquisition and retention, utilizing CRM software to enhance engagement. Adept at analyzing client needs and providing tailored insurance solutions, resulting in increased satisfaction and loyalty. Committed to ethical practices and continuous professional development.

Overview

13
13
years of professional experience

Work History

Insurance Agent-Business Agent

YAIC
01.2015 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
  • Utilized CRM software to manage client relationships.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Enhanced client portfolio value by recommending personalized insurance solutions based on individual risk assessments.
  • Streamlined renewal process, making it easier for clients to update and maintain their policies.
  • Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
  • Developed referral program that increased client base through satisfied customer recommendations.
  • Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
  • Maintained high level of industry knowledge through continuous professional development, ensuring advice was always accurate and relevant.
  • Educated clients on insurance policies and procedures.
  • Met with customers to provide information about available products and policies.
  • Analyzed customer needs to provide customized insurance solutions.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Calculated premiums and established payment methods for sales.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Finalized sales and collected necessary deposits.
  • Collected premiums on or before effective date of coverage.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Conducted annual reviews of existing policies to update information.
  • Researched and identified potential new markets.
  • Monitored customer feedback and identified areas of improvement.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Improved client retention rates by providing exceptional customer service and addressing concerns promptly.
  • Conducted market research to identify new business opportunities and develop strategies for expansion.
  • Evaluated competitor offerings regularly, staying abreast of industry trends and adjusting strategies accordingly.
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Medicare Health Agent

SBHIS
01.2012 - Current
  • Contributed to the development of marketing materials, including brochures, newsletters, and social media content, aimed at promoting health insurance offerings and generating new leads.
  • Enhanced customer satisfaction by providing accurate and timely information on health insurance plans and benefits.
  • Maintained up-to-date knowledge of industry trends, regulations, and competitor products to provide informed recommendations to clients.
  • Educated potential customers about the benefits of various health insurance plans during seminars or one-on-one consultations.
  • Expanded clientele base through targeted prospecting efforts such as cold calling, networking events, and referrals from satisfied customers.
  • Developed strong relationships with clients through excellent communication and personalized service.
  • Conducted regular follow-ups with clients to review coverage, discuss policy changes, or offer additional services as needed.
  • Attended industry conferences to stay current on market trends; utilized new knowledge gained to enhance sales approaches effectively.
  • Streamlined the application process for clients by guiding them through paperwork completion and submission efficiently.
  • Assisted in resolving claim disputes between insurance providers and customers, ensuring fair outcomes for all parties involved.
  • Improved client retention rates by conducting policy reviews and offering options for optimal coverage based on individual needs.
  • Increased sales by identifying client needs and recommending suitable health insurance products.
  • Provided exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Followed up promptly with interested clients to close sales.
  • Developed sales strategies to increase sales of insurance policies.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Met with customers to provide information about available products and policies.
  • Finalized sales and collected necessary deposits.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Conducted annual reviews of existing policies to update information.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Monitored customer feedback and identified areas of improvement.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Researched and identified potential new markets.
  • Managed client caseloads effectively, prioritizing needs based on urgency and complexity.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Cultivated strong relationships with healthcare providers, facilitating seamless coordination of care for clients.
  • Implemented quality assurance measures to ensure adherence to industry standards and maintain the highest level of client satisfaction.
  • Boosted client engagement by creating informative content on a variety of health topics for distribution through various channels.
  • Ensured accuracy of client records through diligent documentation practices, minimizing errors and enhancing data-driven decision-making processes.
  • Strengthened partnerships with local organizations by participating in networking events and sharing valuable industry insights.
  • Educated clients on preventative health measures, contributing to improved overall well-being and reduced medical costs.
  • Organized wellness events within the community, promoting healthy behaviors and increasing access to resources.
  • Maintained up-to-date knowledge of industry trends and regulatory changes to provide informed guidance to clients.
  • Conducted comprehensive assessments of client needs, developing tailored health plans to address individual concerns.
  • Facilitated open lines of communication between team members, fostering a collaborative environment conducive to delivering exceptional results.
  • Developed targeted marketing campaigns to attract new clientele while maintaining high levels of retention among existing customers.
  • Assisted clients in navigating complex insurance policies, resulting in better understanding and utilization of coverage benefits.
  • Maintained full and current understanding of available plans, products and services.
  • Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
  • Resolved problems related to benefits, eligibility and claims.
  • Helped members navigate enrollment process and choose appropriate options.
  • Provided information such as copay and premium details, pre-approval procedures and available products.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Developed and implemented promotional strategies to increase customer base.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Designed presentations and marketing materials to promote insurance products.

Education

Bachelor of Arts - Liberal Arts And Education

Azusa Pacific University
Azusa, CA
06-2022

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Client relations
  • Client needs analysis
  • Client retention
  • Account management
  • New client acquisition
  • Life insurance
  • Upselling
  • Negotiation
  • CRM software
  • Health insurance
  • Client account management
  • Property insurance
  • Regulatory compliance
  • Risk mitigation
  • Email marketing
  • Industry regulations
  • Leads prospecting
  • Business planning
  • Lead development
  • Marketing strategies
  • Asset protection expertise
  • Revenue generation
  • Vision and dental insurance
  • Legal codes
  • Territory expansion
  • Cold calling
  • Insurance sales strategy
  • Referral pipeline maintenance
  • Client assessment
  • Private insurance
  • Prospective client identification
  • Negotiation abilities
  • Insurance product promotion
  • Relationship building
  • Critical thinking
  • Policy Knowledge
  • Property and casualty insurance
  • Client prospecting
  • Insurance eligibility
  • Insurance policy sales
  • New agent training
  • Customer engagement
  • Policy changes
  • Customer referrals
  • Insurance practices
  • Customer account review
  • Premium calculations
  • Life insurance sales
  • Policy feature explanations
  • Billing inquiries
  • Policyholder communication
  • Administrative functions
  • Billing procedures
  • Insurance coverage verification
  • Reference selling
  • Client consultations
  • Form completion and submission
  • Direct marketing
  • Records maintenance
  • Service marketing
  • Licensing requirements
  • HIPAA compliance
  • Marketing strategy development
  • Health insurance sales
  • Clientele development
  • Client interviews
  • Regulatory requirements
  • Financial needs assessment
  • Asset protection
  • Sales reporting
  • Financial due diligence
  • Document control
  • Consultative sales approach
  • Requirements reviews

Timeline

Insurance Agent-Business Agent

YAIC
01.2015 - Current

Medicare Health Agent

SBHIS
01.2012 - Current

Bachelor of Arts - Liberal Arts And Education

Azusa Pacific University

Similar Profiles

CREATE PROFILE
Kristina Merrick