Kristina Mishchuk
Cleveland
Summary
Dynamic and results-driven professional with extensive experience at HDV Cleveland, excelling in high-volume operations and customer service excellence. Proven track record in upselling strategies and enhancing guest satisfaction, while demonstrating strong organizational skills and sound judgment to drive sales and foster loyalty.
Overview
17
17
years of professional experience
Work History
Lead Bartender
HDV Cleveland
Cleveland
05.2014 - Current
- Executed opening and closing procedures, including printing sales reports and preparing cash drawers.
- Managed customer, team, and business needs efficiently to minimize delays or errors.
- Maintained detailed inventories, alerting management regarding liquor, beer, wine, and bar supply needs.
- Trained new bartenders in drink preparation, product promotion, and sanitation protocols.
- Collaborated with managers to plan special events and promotional activities.
- Developed seasonal drink and cocktail menu items to enhance offerings.
- Served high volumes of customers during peak events, weekends, and nights.
- Upsold menu items effectively, increasing per sale revenues and boosting profits.
- Participated in sales training sessions and workshops to enhance sales skills and product knowledge.
Bartender
Fahrenheit Restaurant
Cleveland
07.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold high-end liquor and food to guests with specific needs and requests.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine, and spirits to make informed recommendations to customers.
Restaurant Manager/Bartender
Olesia's Place
North Royalton
06.2012 - 03.2013
- Cultivated positive atmosphere, ensuring customers received exceptional food and service.
- Trained, supervised, and selected staff to enhance team performance.
- Directed team members on effective operational methods and procedures.
- Tracked daily sales transactions and invoices to maintain accurate financial records.
- Monitored inventory levels and managed purchase orders for optimal stock availability.
- Designed unique events and promotions to boost sales and customer engagement.
Administration Assistant/Program Recruiter
ATS School Of Technology
Cleveland
03.2011 - 06.2012
- Managed over 100 calls daily, routing inquiries and delivering messages to staff while greeting guests.
- Executed record filing system to enhance document organization and management.
- Restocked supplies and placed purchase orders to ensure optimal stock levels.
- Developed and updated spreadsheets and databases for tracking, analyzing, and reporting performance data.
- Recruited nursing and international students through phone, email, and mail outreach.
- Followed up with prospective students regarding placement tests and payment confirmations.
Leasing Agent/Assistant Manager
Windsor Management
Westlake
02.2009 - 06.2012
- Greeted clients and conducted apartment showings, enhancing property visibility.
- Prepared leases and scheduled appointments to streamline tenant onboarding processes.
- Verified tenant incomes and documentation prior to lease application acceptance.
- Assisted prospective tenants with paperwork completion, ensuring seamless move-in logistics.
- Inspected properties pre- and post-move-in to coordinate maintenance and cleaning services.
- Distributed tenant renewal notices and conducted follow-ups to ensure compliance.
- Leased and managed multiple properties daily, involving regular travel for inspections.
- Monitored payments and expenses, delivering accurate financial reports promptly.
Education
Bachelor of Science - Science Education
Cleveland State University
Cleveland, OH12-2025
Associate of Science - Applied Psychology
Cuyahoga Community College
Cleveland, OH01.2017
Associate of Arts - Applied Psychology
Cuyahoga Community College
Cleveland, OH01.2014
Bachelor of Nursing - Nursing
Chamberlain University
Downers Grove, ILSkills
- Professional service standards
- Organizational skills
- Billing and payment processing
- Customer service excellence
- High-volume operations
- Sound judgment
- Upselling strategies
- Guest satisfaction focus
- Sales proficiency
- Complex problem-solving
- Stamina and endurance
Languages
- Russian
- English, Full Professional
- Russian, Native or Bilingual
Timeline
Bartender
Fahrenheit Restaurant
07.2023 - 02.2024
Lead Bartender
HDV Cleveland
05.2014 - Current
Restaurant Manager/Bartender
Olesia's Place
06.2012 - 03.2013
Administration Assistant/Program Recruiter
ATS School Of Technology
03.2011 - 06.2012
Leasing Agent/Assistant Manager
Windsor Management
02.2009 - 06.2012
Bachelor of Science - Science Education
Cleveland State University
Associate of Science - Applied Psychology
Cuyahoga Community College
Associate of Arts - Applied Psychology
Cuyahoga Community College
Bachelor of Nursing - Nursing
Chamberlain University