Kristina Mishchuk
Cleveland,OH
Summary
Hospitality professional equipped with extensive knowledge in bar operations and management. Background includes streamlining operational processes and spearheading staff development initiatives. Known for strong focus on team collaboration and achieving results, reliably adapting to evolving customer needs while excelling in customer service and operational efficiency.
Overview
17
17
years of professional experience
Work History
Bar Operations Manager
HDV Cleveland
05.2014 - Current
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock replenishment processes to minimize waste.
- Collaborated with vendors to negotiate supply contracts, improving cost management strategies.
- Led team meetings focused on performance improvement and strategy alignment for bar services.
- Collaborated with chefs and kitchen staff to develop unique food pairings that enhanced the overall guest experience.
- Safeguarded company assets by implementing comprehensive loss prevention strategies and closely monitoring financial transactions for discrepancies.
- Maintained compliance with local regulations by conducting regular safety audits and addressing any identified issues promptly.
Bartender
Fahrenheit Restaurant
07.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends
- Kept bar presentable and well-stocked to meet customer needs
- Upsold high-end liquor and food to guests with specific needs and requests
- Followed strict recipes and drink measurements to minimize product used
- Explained daily specials and beverage promotions to exceed daily sales goals
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Used extensive knowledge of beer, wine, and spirits to make informed recommendations to customers
Restaurant Manager/Bartender
Olesia's Place North
06.2012 - 03.2013
- Cultivated positive atmosphere, ensuring customers received exceptional food and service
- Trained, supervised, and selected staff to enhance team performance
- Directed team members on effective operational methods and procedures
- Tracked daily sales transactions and invoices to maintain accurate financial records
- Monitored inventory levels and managed purchase orders for optimal stock availability
- Designed unique events and promotions to boost sales and customer engagement
Administration Assistant/Program Recruiter
ATS School Of Technology
03.2011 - 06.2012
- Managed over 100 calls daily, routing inquiries and delivering messages to staff while greeting guests
- Executed record filing system to enhance document organization and management
- Restocked supplies and placed purchase orders to ensure optimal stock levels
- Developed and updated spreadsheets and databases for tracking, analyzing, and reporting performance data
- Recruited nursing and international students through phone, email, and mail outreach
- Followed up with prospective students regarding placement tests and payment confirmations
Leasing Agent
Windsor Management
02.2009 - 06.2012
- Leased and managed multiple properties daily, involving regular travel for inspections and delivering accurate financial reports promptly.
- Greeted clients and conducted apartment showings, enhancing property visibility and tenant onboarding.
- Prepared leases and scheduled appointments, streamlining tenant onboarding processes while verifying tenant incomes and documentation.
- Inspected properties pre- and post-move-in to coordinate maintenance and cleaning services, ensuring seamless move-in logistics.
- Assisted prospective tenants with paperwork completion.
- Distributed tenant renewal notices and conducted follow-ups to ensure compliance.
Education
Bachelor of Science - Science Education
Cleveland State University
Cleveland, OH12.2025
Associate of Science - Applied Psychology
Cuyahoga Community College
Cleveland, OH01.2017
Associate of Arts - Applied Psychology
Cuyahoga Community College
Cleveland, OH01.2014
Skills
- Organizational skills
- Health and safety
- Recruitment and hiring
- Scheduling coordination
- Billing and payment processing
- Sales proficiency
- Customer service excellence
- Complex problem-solving
- High-volume operations
- Stamina and endurance
- Sound judgment
Accomplishments
- Reduced labor costs 15% by reworking schedules.
- Supervised team of over twenty staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased revenue 20% by implementing unique promotions.
Languages
English
Russian
Timeline
Bartender
Fahrenheit Restaurant
07.2023 - 02.2024
Bar Operations Manager
HDV Cleveland
05.2014 - Current
Restaurant Manager/Bartender
Olesia's Place North
06.2012 - 03.2013
Administration Assistant/Program Recruiter
ATS School Of Technology
03.2011 - 06.2012
Leasing Agent
Windsor Management
02.2009 - 06.2012
Associate of Science - Applied Psychology
Cuyahoga Community College
Associate of Arts - Applied Psychology
Cuyahoga Community College
Bachelor of Science - Science Education
Cleveland State University