Kristina Mkrtumyan
New York,NY
Overview
12
12
years of professional experience
Work History
Director of Operations
Starbucks New York Roastery
New York
01.2022 - Current
- Lead operational strategies for one of Starbucks' flagship locations, managing 2 General Managers and 5 direct reports
- Achieved a significant reduction in turnover (120% to 40%) and quick quits (25% to 2%) over two years
- Developed and executed strategies that consistently surpass short-term goals while laying the foundation for long-term success
- Streamlined operations across multiple departments, including mixology, retail, culinary, quick service, workshops, and facilities
- Directed comprehensive budgeting efforts, utilizing data-driven decision-making to achieve a 10% year-over-year improvement in the P&L bottom line
- Innovated a new To-Go cocktail channel, boosting mixology revenue by 20% year-over-year
- Ensured strict adherence to company policies and safety regulations
- Collaborated effectively with union representatives to craft and implement policies that align with organizational objectives and collective bargaining agreements.
Human Resources Manager
Starbucks Northeast Region
01.2021 - 01.2022
- Spearheaded the development and implementation of HR policies, ensuring full compliance with local, state, and federal regulations
- Represented Starbucks in pivotal hearings, contributing over four months of dedicated effort to advance the company's labor relations strategy
- Directed HR strategy across two major regions, supporting 2 Regional Directors and overseeing more than 200 locations
- Led diversity and inclusion initiatives, resulting in a 15% increase in the diversity of new hires
- Collaborated with department heads to assess staffing needs, develop job descriptions, and design competitive compensation packages.
District Manager
Starbucks
Washington, DC & Buffalo, NY
01.2019 - 01.2021
- Successfully represented Starbucks in NLRB hearings, negotiating effects bargaining agreements with Workers United
- Partnered with Operations, Legal, Communications, and Media departments on strategic initiatives that drove organizational success
- Managed over 50 individual locations
- Co-founded and co-chaired various networks and community initiatives and served as Development Director for the Mid-Atlantic Pride Alliance Network.
Operations Coach
Starbucks
Philadelphia, PA
01.2018 - 01.2019
Various Management Roles
Starbucks
01.2014 - 01.2018
Catering Manager
La Madeline
Reston, VA
01.2013 - 01.2014
Education
High School Diploma -
USABusiness School -
MoscowSkills
- Operations Oversight
- Process Improvements
- Capital Spending
- Multiunit and portfolio leadership
- Strategic planning and execution
- Process Improvement
Timeline
Director of Operations
Starbucks New York Roastery
01.2022 - Current
Human Resources Manager
Starbucks Northeast Region
01.2021 - 01.2022
District Manager
Starbucks
01.2019 - 01.2021
Operations Coach
Starbucks
01.2018 - 01.2019
Various Management Roles
Starbucks
01.2014 - 01.2018
Catering Manager
La Madeline
01.2013 - 01.2014
High School Diploma -
Business School -
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