Kristina M. Massa
Bronx,NY
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
10
10
years of professional experience
Work History
Case Manager
Judit Inc.
06.2025 - Current
- Conduct intake interviews to gather personal, legal, medical, and social history.
- Assess clients' immediate and long-term needs, risks, and goals.
- Develop individualized service plans in collaboration with each client.
- Coordinate referrals for legal aid, healthcare, mental health services, education, employment, housing, and other social services.
- Assist with court or USCIS appointments, documentation, and transportation needs as needed.
- Maintain accurate, confidential, and up-to-date case notes and records.
- Monitor client progress
- Conducting Wellness checks to ensure guests well-being
Case Manager
Platinum Community Care
08.2024 - 06.2025
- Analyzed complex cases to identify barriers and implement effective solutions for guests.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Assistant Manager
Extra Space Storage
10.2022 - 05.2024
- Exceeded sales targets through upselling unit insurance and supplies.
- Delivered responsive, knowledgeable service to resolve issues quickly.
- Managed site operations independently, ensuring facility security and cleanliness.
- Trained and motivated staff, supporting a collaborative team culture.
- Handled service requests via phone and email to maintain customer satisfaction.
Shift Leader
Duane Reade
05.2021 - 10.2022
- Supervised daily operations and coached team members on best practices.
- Resolved escalated customer issues in the absence of store management.
- Maintained accurate cash handling and end-of-day reporting.
- Promoted safety and efficiency through effective training and oversight.
Pharmacy Technician
Duane Reade Pharmacy
05.2016 - 05.2021
- Processed prescriptions accurately using IC+ software and assisted with insurance verification.
- Stocked and monitored inventory, maintaining proper pharmaceutical protocols.
- Provided informed guidance on OTC medications and answered patient inquiries.
- Supported pharmacists in managing high-volume prescription workflows.
Education
GED -
Adam Clayton Powell Jr. State Office Building
New York, NY06.2016
Associates Degree - Medical Billing and Coding
Berkeley College
New York, NY12-2028
Skills
- Customer Service & Complaint Resolution
- Retail & Storage Operations
- Sales Monitoring & Goal Achievement
- Staff Supervision & Training
- Team Building & Leadership
- Conflict Resolution
- Microsoft Word, Outlook, Windows OS
- Pharmaceutical Software (IC)
Timeline
Case Manager
Judit Inc.
06.2025 - Current
Case Manager
Platinum Community Care
08.2024 - 06.2025
Assistant Manager
Extra Space Storage
10.2022 - 05.2024
Shift Leader
Duane Reade
05.2021 - 10.2022
Pharmacy Technician
Duane Reade Pharmacy
05.2016 - 05.2021
GED -
Adam Clayton Powell Jr. State Office Building
Associates Degree - Medical Billing and Coding
Berkeley College