Kristina Mohebati

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Additional duties included, due to my CNA licensing:

• Sterilizing medical equipment.
• Prepared examination rooms and ensure equipment and supplies are properly stocked and available.
• Accurately document patient information and maintain electronic medical records (EMR).
• Ensure a safe and organized environment by adhering to infection control and safety standards.

• Managed high volume multi-line phone system.
• Provided excellent customer service while assisting clients with service & product information.
• Successfully gathered necessary information regarding client's medical history and verify information in accordance with protocols such as HIPAA and FDA contraindications.
• Coordinated client payment plans, processed payments and supplied information regarding health credit, insurance and loan options.
• Updated electronic client charts.
• Enforced office KPI's by promoting additional services and monthly specials.
• Collaborated with Allergan's Allē, (formerly Brilliant Distinctions) program, which provided guests with loyalty points leading to promotions.
• Aligned operations by scheduling clients through Salesforce and tracking relevant information.
• Maintained compliance through the use of DocuSign for sales contracts, HIPAA release forms and medical intake forms -Sanitize and prepare treatment rooms in accordance to King County, CDC and OSHA guidelines.
• Supported medical providers with prescription ordering and communicating with third party pharmacies.
• Followed inventory intake and recordkeeping guidelines.

• Provided quality care for boys, ages 5 months & 4 years old.
• Navigated children through multiple child development stages.
• Prepared bottle feedings and healthy meals, diapering, toileting, and bathing assistance.
• Promoted speech and cognitive development skills through reading, songs, and games.
• Undertook light housekeeping, maintaining the family schedules, and safely driving the children as needed.

• Thrived in fast-paced gym environment providing quality customer service and multi-tasking various other responsibilities.
• Greeted members and guests at front desk and engaged in pleasant conversations during check-in process and new member sign ups.
• Completed new prospect paperwork and verified details to streamline the sales process.
• Checked in members for appointments & directed to appropriate trainer.
• Succeed in promptly and professionally answering the multi-line phone system.
• Performed hourly green-sheet and till count, and end of night system balance using ABC Financial.
• Processed new memberships, postdates, supplement sales and various charges with POS system.

• Effectively managed between 7-14 employees in local distribution bakery, with goal of running each station efficiently and with low product loss.
• Created weekly production loss worksheet.
• Provided customer service phone calls to clients, and store display checks.
• Completed all supply orders.
• Grew and managed 3 separate delivery routes.
• Maintained strong business relationships, via phone calls or in person, with clients to ensure overall quality, experience, and satisfaction.
• Created monthly staff schedule.
• Operated Quickbooks and Slack.

• Succeed in managing employees with goals of quality, speed, and efficiency at all workstations.
• Provided optimum customer service in front of house duties.
• Prepared all store orders.
• Responsible for opening and closing till, running deposits, and filing reports at end of workday.
• Hired, trained and mentored staff.
• Managed weekly staff schedules.
• Created daily prep list for kitchen staff.

• Managed multi-line incoming calls & directed to appropriate department.
• Scheduled patient appointments, ordered x-rays, labs, and medications by verifying doctors' orders, organized patient charts.
• Coordinated admitting and discharge of patients.
• Patient care - vital signs, assessing pain needs.
• Arranged temporary housing for parents of long-term patients.
• Built strong relationships with patients and families through positive attitude and attentive response.
• Knowledge of HIPAA and OSHA guidelines.