Kristina Mohr
Abingdon,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Passionate about helping addicts build a foundation of recovery. Clean Since September of 2021, Actively Working a 12-Step Program, Sponsor Other Addicts, And am The Susquehanna Area Chair for Special Events and the Susquehanna Area Vice Chair for Phoneline.
Overview
16
16
years of professional experience
Work History
Clinical Aide
Achieve Behavioral Health Services
Bel Air, MD
05.2024 - 06.2024
- Maintained accurate documentation of patient encounters in accordance with HIPAA regulations.
- Adhered to safety regulations while driving vehicles on public roads during the transport of patients.
- Monitored, evaluated, and updated medication inventory levels on a regular basis.
- Assisted clients in identifying personal goals and creating strategies for achieving them.
- Facilitated Daily support groups for individuals in recovery from substance use disorder.
- Encouraged clients to participate in self-help programs such as Alcoholics Anonymous or Narcotics Anonymous meetings.
- Supported clients by providing encouragement during difficult times of relapse prevention.
- Facilitated group discussions focused on topics such as relapse prevention planning or managing stressors without resorting to substance use.
- Monitored medication compliance among participants in medication assisted treatment programs.
- Administered first aid and provided emergency response when necessary.
Advanced Director
Pampered Chef
Abingdon, MD
05.2020 - Current
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Collaborated with sales team members on strategies for increasing sales volume.
- Organized and coordinated product demonstrations for clients.
- Developed promotional materials such as flyers, brochures, emails, and social media posts to advertise demos.
Stay-At-Home Mom
The Mohr Family
Abingdon, MD
01.2015 - 05.2024
- Managed household errands and other essential duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Performed laundry, cleaning and grocery shopping duties.
- Transported children to school, appointments, extracurricular activities, and outings.
- Assisted with homework completion and monitored progress towards academic goals.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Cooked nutritious meals to promote healthy diet and nutrition.
Agent
Freedom Fighters Bail Bonds
Bel Air, MD
01.2013 - 01.2015
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Secured bonds for defendants by processing payments.
- Received and posted payments to loan accounts.
- Handled delegated tasks.
- Trained new employees on procedures and policies to maximize team performance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Certified Pharmacy Technician
Shoprite Pharmacy
Forest Hill, MD
01.2012 - 12.2012
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Merchandised related products to drive pharmacy department sales.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Maintained clean and organized pharmacy shelving and work areas.
Certified Pharmacy Technician
CVS Pharmacy
Bel Air, MD
01.2009 - 12.2011
- Received and verified daily incoming medication inventories, reported discrepancies and logged items into inventory system.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Educated patients on prescription instructions and answered questions regarding medication side effects.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Merchandised related products to drive pharmacy department sales.
- Prepared pricing and instruction labels for placement on prescriptions.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Maintained clean and organized pharmacy shelving and work areas.
- Established and updated patient profiles, medications and insurance details.
Certified Pharmacy Technician
Rite-Aid Pharmacy
Bel Air, MD
01.2008 - 12.2008
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Merchandised related products to drive pharmacy department sales.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Education
High School Diploma -
C. Milton Wright High School
Bel Air, MD05.2006
Some College (No Degree) - Nursing
Harford Community College
Bel Air, MDSkills
- Strong Communication Abilities
- Critical Thinking
- Time Management
- Organization and Prioritization
- Problem-Solving
- Positive and professional
- Highly motivated
- Multitasking
- Reliable and Responsible
Affiliations
- Emmorton Recreation Baseball Commissioner for Ages 13-15
Timeline
Clinical Aide
Achieve Behavioral Health Services
05.2024 - 06.2024
Advanced Director
Pampered Chef
05.2020 - Current
Stay-At-Home Mom
The Mohr Family
01.2015 - 05.2024
Agent
Freedom Fighters Bail Bonds
01.2013 - 01.2015
Certified Pharmacy Technician
Shoprite Pharmacy
01.2012 - 12.2012
Certified Pharmacy Technician
CVS Pharmacy
01.2009 - 12.2011
Certified Pharmacy Technician
Rite-Aid Pharmacy
01.2008 - 12.2008
High School Diploma -
C. Milton Wright High School
Some College (No Degree) - Nursing
Harford Community College
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