Kristina Mohundro
Corinth,MS
Summary
Proven leader with extensive experience as a Senior Assistant Manager at Cracker Barrel Restaurant, excelling in staff supervision and customer relations. Skilled in leveraging team development and MS Office to drive operational excellence and enhance customer satisfaction. Achieved significant improvements in employee performance and service quality through effective training and leadership. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jacks Family Resturant
07.2024 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
Tidal Wave Auto Spa
10.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Senior Assistant Manager
Cracker Barrel Restaurant
07.2017 - 08.2023
- Enhanced customer satisfaction through timely issue resolution and proactive communication.
- Spearheaded the adoption of new technologies to improve overall operations and efficiency.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Collaborated with cross-functional teams to drive business objectives and ensure project success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Science - Data Analysis
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Walnut Attendance Center
Walnut, MS04-2005
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Staff Management
- Employee Scheduling
- Sales Growth
- Policy Enforcement
- Employee performance evaluation
- Customer service and satisfaction
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Decision-Making
- Multitasking Abilities
- Problem-Solving
- Time Management
- Organizational Skills
- Active Listening
- Hiring and Training
- Goal Setting
- Staff Training
- Scheduling and Coordinating
- Professional and Courteous
- Good Judgment
- Conflict Resolution
- Team Development
- Team building
- MS Office
Certification
Serv
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
Timeline
Assistant Manager
Jacks Family Resturant
07.2024 - Current
Assistant Manager
Tidal Wave Auto Spa
10.2023 - 07.2024
Senior Assistant Manager
Cracker Barrel Restaurant
07.2017 - 08.2023
Serv
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
Bachelor of Science - Data Analysis
Southern New Hampshire University
High School Diploma -
Walnut Attendance Center
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