Summary
Overview
Work History
Education
Skills
Awards
Timeline
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KRISTINA MORA

Williamstown,USA

Summary

Strategic Commercial Manager possessing solid knowledge of performance reporting and financial and budgeting processes. Bringing years of background developing and implementing commercial strategies, conducting market research and analysis, and coordinating with diverse teams. Confident communicator comfortable managing high volume of work. Committed to maximizing performance and profit in any industry. Develops and implements strategies for revenue and profit growth and develops and analyzes financial reports to determine progress in achieving business objectives. Determined and energetic professional with excellent problem assessment and decision-making skills. Recognized for developing high-level key client relationships and growing customer base. Service-oriented Sales Manager with more than 12 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.

Overview

20
20
years of professional experience

Work History

Sales Associate Team Leader / Fine Jewelry Consultant

Kay Jewelers
12.2021 - Current
  • Inspected previously purchased items for damage or wear and assisted customers in coordinating repairs or warranty replacements.
  • Leveraged industry knowledge to exceed sales goals.
  • Processed applications for lines of credit or store-branded credit cards.
  • Helped bring in new customers by hosting special sales and in-store events.
  • Explained product features and qualities, including gemstone grades and precious metal attributes.
  • Promoted company credit and financing options to assist customers with budget management.
  • Negotiated and prepared contracts for financed purchases or service agreements.
  • Advised customers on best options for current fashions versus timeless classics.
  • Minimized store thefts through effective monitoring strategies and close customer observation.
  • Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
  • Verified sales prices and processed cash or credit payments to complete sales.
  • Complete inventory control efforts by arranging cycle counts and identifying potential shrink points.
  • Minimized store losses, training team members how to spot and prevent theft.
  • Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
  • Met with customers to define needs and expectations, discuss budgets, show off designs, and assess satisfaction throughout the jewelry-making process.
  • Optimized inventory, security, and budget controls to keep the business running smoothly, efficiently, and cost-effectively, with an increased profit of [Number]%.
  • Increased client satisfaction by quickly providing proactive resolution ideas and driving actionable responses to questions, concerns, and challenges.
  • Evaluated the quality of completed jewelry pieces and made adjustments to meet customer demands.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged store merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Increased purchase amounts by cross-selling with similar products.
  • Developed trusting relationships with customers by making personal connections.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Assistant Manager

Tire Tech
02.2024 - 05.2025
  • Coordinated project schedules to optimize resource allocation and ensure timely completion of tasks.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
  • Processed billing statements accurately, ensuring timely delivery to clients.
  • Managed customer accounts, addressing discrepancies and resolving inquiries efficiently.
  • Streamlined account management processes for increased productivity and reduced errors.
  • Oversaw reconciliation of accounts, maintaining integrity of financial records.
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Commercial Account Manager, Assistant general Manager

Advance Auto Parts
09.2016 - 10.2021
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Review operational records and reports to project sales and determine profitability.
  • Conduct market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
  • Researched market to identify potential customers, increasing customer accounts.
  • Strengthened team and organization by recruiting and hiring qualified employees.
  • Managed and analyzed budgets, P&L, balance sheets and sales reports.
  • Developed and executed sales presentations as well as both internal and external products.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Performed pricing and estimates based on customer needs and requirements.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Handled cash accurately and prepared deposits.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Motivated, trained and disciplined employees to maximize performance.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Diagnose product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
  • Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
  • Resolved all vendor and account problems efficiently while exceeding sales quotas.

Delivery Driver

Amazon Thruway
09.2015 - 11.2016
  • Drive trucks to deliver packages.
  • Review lists of dealers, customers, or station drops and load trucks.
  • Sort packages for delivery, arranging it in delivery sequence.
  • Deliver packages to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks.
  • Hold packages for customers who are away from delivery locations.
  • Travel to warehouse to pick up the packages for routes and/or pick up packages from Amazon boxes.
  • Leave notices telling patrons where to collect packages that could not be delivered.
  • Meet schedules for the collection and return of packages.
  • Maintain accurate records of deliveries.
  • Report any unusual circumstances concerning delivery, including the condition of street letter boxes.

Project Manager, Foreman

Meza Construction
04.2014 - 08.2016
  • Supervise, coordinate, or schedule the activities of construction or extractive workers.
  • Inspect work progress, equipment, or construction sites to verify safety or to ensure that specifications are met.
  • Coordinate work activities with other construction project activities.
  • Estimate material or worker requirements to complete jobs.
  • Assign work to employees, based on material or worker requirements of specific jobs.
  • Order or requisition materials or supplies.
  • Confer with managerial or technical personnel, other departments, or contractors to resolve problems or to coordinate activities.
  • Locate, measure, and mark site locations or placement of structures or equipment, using measuring and marking equipment.
  • Accept pay for jobs.
  • Hand team their pay.

Manager, Consultant, Driver, Dispatcher, Supervisor, Mechanic

Sicklerville Taxi
02.2005 - 10.2013
  • Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations.
  • Test vehicle equipment such as lights, brakes, horns, or windshield wipers, to ensure proper operation.
  • Arrange to pick up particular customers or groups on a regular schedule.
  • Provide passengers with assistance entering and exiting vehicles, and help them with any luggage.
  • Notify owner of vehicle problems.
  • Communicate with drivers to exchange information and give requests for passenger service.
  • Perform routine vehicle maintenance such as regulating tire pressure and adding gasoline, oil, and water.
  • Determine fares based on trip distances and announce fares to passengers.
  • Pick up passengers at prearranged locations, at taxi stands, or by cruising streets in high traffic areas.
  • Collect fares or vouchers from passengers and make change or issue receipts as necessary.
  • Perform vehicle repairs such as replacing spark plugs, battery, alternator, belts, tires, lights, fluid changes, suspension parts.
  • Provide passengers with information about the local area and points of interest, or give advice on hotels and restaurants.
  • Vacuum and clean interiors, and wash and polish exteriors of automobiles.
  • Perform errands for customers or employers, such as delivering or picking up mail and packages.

Assistant Manager, Customer Service, Cashier, Installer

AutoZone
01.2008 - 03.2010
  • Answer telephones and give information to callers.
  • Schedule and confirm arrival of parts for clients, customers, or supervisors.
  • Provide services to customers, such as order placement or account information.
  • Greet customers and ascertain what each customer wants or needs.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.
  • Use computers to organize and locate inventory.
  • Demonstrate use or operation of merchandise.
  • Install wiper blades, batteries, lights on customers vehicle.

Education

Certificate of completion - ASL1, ASL2

Camden County College
Blackwood, NJ
09.2014

Bartending and Mixology Diploma - Bartending and Mixology

AAA International Bartending School
Cherry Hill, NJ
02.2013

Certificate/Diploma - Automotive, Diagnostic, and repairs

Pennco Tech
Camden County, NJ
01.2010

Skills

  • Graduated with honors in Mathematics
  • Great Customer and Personal Service
  • Transportation
  • Active Listening
  • Critical Thinking
  • Persuasion
  • Time Management
  • Judgment and Decision Making
  • Complex Problem Solving
  • Learning Strategies
  • Sales and Marketing
  • Instructing
  • Systems Evaluation
  • Administration and Management
  • SP2 Safety Certified
  • Building and Construction
  • Installation
  • DSI essential certified
  • CDL Permit Class B with Air brakes, Hazard, and tank endorsements

Awards

PERFECT ATTENDANCE, HIGHEST HONORS, THANK YOU CARDS, GIFT CARDS FOR HIGHEST SALES

Timeline

Assistant Manager

Tire Tech
02.2024 - 05.2025

Sales Associate Team Leader / Fine Jewelry Consultant

Kay Jewelers
12.2021 - Current

Commercial Account Manager, Assistant general Manager

Advance Auto Parts
09.2016 - 10.2021

Delivery Driver

Amazon Thruway
09.2015 - 11.2016

Project Manager, Foreman

Meza Construction
04.2014 - 08.2016

Assistant Manager, Customer Service, Cashier, Installer

AutoZone
01.2008 - 03.2010

Manager, Consultant, Driver, Dispatcher, Supervisor, Mechanic

Sicklerville Taxi
02.2005 - 10.2013

Certificate of completion - ASL1, ASL2

Camden County College

Bartending and Mixology Diploma - Bartending and Mixology

AAA International Bartending School

Certificate/Diploma - Automotive, Diagnostic, and repairs

Pennco Tech

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KRISTINA MORA