Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kristina Morales

Norfolk,VA

Summary

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Flight Attendants

Spirit Airlines
08.2022 - Current
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.

Gate Agent

American Airlines
02.2016 - 07.2022
  • Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Front Desk Agent

Fairfield Inn Marriott
02.2014 - 08.2016
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Breakfast Attendant

La Quinta
05.2012 - 02.2014
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
  • Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.

Education

Associate Degree - Criminal Justice

YTI Career Institute - Capital Region
Mechanicsburg, PA
05.2014

High Diploma -

Northeastern High School
Manchester, PA
06.2012

Skills

  • FAA Regulations
  • Aviation regulations
  • Airline Policies
  • Creative Thinking
  • Emergency Procedures
  • Passenger Behavior Monitoring

Languages

Spanish
Native or Bilingual

Timeline

Flight Attendants

Spirit Airlines
08.2022 - Current

Gate Agent

American Airlines
02.2016 - 07.2022

Front Desk Agent

Fairfield Inn Marriott
02.2014 - 08.2016

Breakfast Attendant

La Quinta
05.2012 - 02.2014

Associate Degree - Criminal Justice

YTI Career Institute - Capital Region

High Diploma -

Northeastern High School

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Kristina Morales