Kristina Morgan Tabb
Toledo,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Owner
My Mintology LLC
12.2020 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
Record Keeper/Receptionist, Accounts Receivable
RUCK Systems LLC
05.2016 - 02.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls and emails.
- Reduced incoming call response time by implementing an effective call routing system.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Keyholder/Non-Book Lead/Magazine Specialist
Books-a-Million/BAM!
10.2016 - 08.2017
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations by assisting with inventory management, merchandising, and restocking.
- Increased sales performance through effective product knowledge and targeted upselling techniques.
- Strengthened team morale by fostering a positive work environment and offering constructive feedback.
- Ensured store security by adhering to loss prevention policies and performing regular audits.
- Maintained a visually appealing store by executing merchandising guidelines and updating displays regularly.
Barista Shift Supervisor
Starbucks Coffee Company
06.2010 - 07.2016
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Reduced waste by implementing inventory control measures and properly storing perishable goods.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Education
Bachelor of Arts - Sociology/Anthropology
Eastern Connecticut State University
Willimantic, CT06.2025
Skills
- Verbal and Written Communication
- Task Delegation
- Strategic Decision-Making
- Driven and Determined
- Issue Resolution
- Purchasing and Planning
- Attention to Detail
- Quality Assurance
- Adaptability and Flexibility
- Time Management
- Customer Relations
- Technical Expertise
Timeline
Owner
My Mintology LLC
12.2020 - Current
Keyholder/Non-Book Lead/Magazine Specialist
Books-a-Million/BAM!
10.2016 - 08.2017
Record Keeper/Receptionist, Accounts Receivable
RUCK Systems LLC
05.2016 - 02.2021
Barista Shift Supervisor
Starbucks Coffee Company
06.2010 - 07.2016
Bachelor of Arts - Sociology/Anthropology
Eastern Connecticut State University