Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kristina Morris

Erlanger,KY

Summary

Amiable Customer Experience Agent with over 10 years of experience managing high customer call volumes while delivering prompt and reasonable customer solutions. Empathetic listener utilizes open-ended questions to determine appropriate action for better customer experiences. Commended for consistent, positive customer reviews.

Overview

10
10
years of professional experience

Work History

Customer Experience Representative

Crown Lift Trucks
Cincinnati, OH
06.2022 - Current
  • Provided customer service through live chat, email, and phone support.
  • Ensured customer satisfaction by responding to queries quickly and accurately.
  • Coordinated with other departments to ensure customer requests were addressed promptly.
  • Maintained up-to-date knowledge of product updates and changes to help customers make informed decisions.
  • Identified opportunities to increase sales by suggesting additional products or services that may be beneficial for the customer's needs.

Outbound Sales Representative

Spectrum
Florence, KY
01.2022 - 04.2022
  • Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
  • Called lead lists resulting from various marketing campaigns to achieve sales.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
  • Documented sales call data in company software.
  • Cross-sold additional products and services to purchasing customers.

Sales Manager

TWO MEN AND A TRUCK® International
Erlanger, KY
09.2020 - 12.2021
  • Created and presented monthly reports to management on sales performance.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Performed analysis of current processes within the sales department to identify areas needing improvement.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Performed sales consultations and educated clients on products and services.
  • Resolved customer complaints regarding sales and service.
  • Ensured that daily dispatch operations ran smoothly and efficiently.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.

Customer Service Representative / Move Consultant

TWO MEN AND A TRUCK® International
Erlanger, KY
03.2014 - 09.2020
  • Provided accurate information regarding product features, pricing, availability and services.
  • Developed relationships with customers to ensure repeat business opportunities
  • Demonstrated strong organizational skills by managing multiple tasks simultaneously under tight deadlines.
  • Followed up with customers post purchase to gauge their satisfaction level with our products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

Medical Billing And Coding

Ross Medical Education Center
Cincinnati, OH
12.2017

GED -

Holmes High School
Covington, KY
08.2012

Skills

  • Appointment Scheduling
  • Complaint Resolution
  • Database Research
  • Customer Service
  • Multi-Line Phone Systems
  • Customer Relationship Management (CRM)
  • Professional Telephone Demeanor
  • Data Entry
  • Multitasking and Prioritization

Accomplishments

  • Promoted to Sales Manager with Two Men and A Truck due to continuously exceeding sales goals and customer satisfaction that achieved higher revenue.

Timeline

Customer Experience Representative

Crown Lift Trucks
06.2022 - Current

Outbound Sales Representative

Spectrum
01.2022 - 04.2022

Sales Manager

TWO MEN AND A TRUCK® International
09.2020 - 12.2021

Customer Service Representative / Move Consultant

TWO MEN AND A TRUCK® International
03.2014 - 09.2020

Medical Billing And Coding

Ross Medical Education Center

GED -

Holmes High School

Similar Profiles

CREATE PROFILE
Kristina Morris