Kristina Morrison
Dallas,TX
Summary
Experienced Patient Service Specialist with a deep commitment to helping others and delivering meaningful support to the community. Dedicated to providing compassionate, patient-centered care rooted in the belief that everyone deserves to feel welcomed, valued, and supported. Seeking a role where I can apply my empathy and service-oriented skills to make a lasting, positive impact on the lives of others.
Overview
17
17
years of professional experience
Work History
Lead Patient Services Trainer
Morpheus Medical Aesthetics
Santa Rosa, CA
01.2020 - 11.2024
- Provided compassionate patient care by addressing concerns, offering emotional support, and promoting a positive healthcare experience.
- Educated patients on treatment plans, medication instructions, and follow-up care, promoting health literacy and adherence to medical recommendations.
- Managed medical records, including updating patient information and scheduling appointments, while ensuring that patient's health information was properly safeguarded in compliance with HIPPA requirements.
Office Manager
Passalacqua, Mazzoni, Gladden, et al., Attorneys at Law
Healdsburg, CA
07.2018 - 01.2020
- Developed and implemented efficient office procedures, including streamlining workflows and creating a systematic process for managing office supplies inventory and reordering.
- Coordinated office renovations, ensuring minimal disruption to daily operations and maintaining a positive work environment for employees.
Executive Associate
Eastdil Secured
San Francisco, CA
11.2014 - 10.2017
- Coordinated and managed executive calendars, including scheduling meetings, appointments, and travel arrangements.
- Organized and executed high-profile events, conferences, and meetings, overseeing logistics and ensuring seamless execution.
Marketing Associate
Symphony Asset Management
San Francisco, CA
12.2010 - 11.2013
- Collaborated with cross-functional teams to launch new product offerings, leading to a 25% increase in sales within the first quarter.
- Conducted market research and analysis to identify emerging trends and consumer preferences, informing strategic marketing decisions.
Litigation Casework Associate
Hopkins & Carley, A Law Corporation
San Jose, CA
09.2007 - 07.2010
- Assisted attorneys in all phases of litigation, from initial case assessment to trial preparation, resulting in successful outcomes for clients.
- Conducted document review and analysis, prepared deposition summaries, and maintained case files in compliance with firm standards and court requirements.
Education
Bachelor of Arts - Law & Society
University of California Santa Barbara
Santa Barbara, CADistrict of Columbia Program
University of California
Washington, District of ColumbiaSkills
- Effective communication with diverse populations
- Conflict resolution and de-escalation skills
- Team collaboration and cross-functional coordination
- Organizational and time management skills
- Problem-solving and critical thinking
- Commitment to patient confidentiality (HIPAA compliant)
- Positive and service-oriented attitude
- Skilled at building rapport with patients and families
Timeline
Lead Patient Services Trainer
Morpheus Medical Aesthetics
01.2020 - 11.2024
Office Manager
Passalacqua, Mazzoni, Gladden, et al., Attorneys at Law
07.2018 - 01.2020
Executive Associate
Eastdil Secured
11.2014 - 10.2017
Marketing Associate
Symphony Asset Management
12.2010 - 11.2013
Litigation Casework Associate
Hopkins & Carley, A Law Corporation
09.2007 - 07.2010
Bachelor of Arts - Law & Society
University of California Santa Barbara
District of Columbia Program
University of California