Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Moses

Wilmington,DE

Summary


Experienced with customer engagement, ensuring positive and productive interactions. Utilizes persuasive communication to influence buying decisions and build rapport. Track record of identifying customer needs and providing tailored solutions.

Overview

7
7
years of professional experience

Work History

Hairstylist

Ulta Salon
06.2017 - 12.2018
  • Ensured shelf inventory met store standards
  • Boosted sales through upselling strategies.
  • Conducted client consultations.
  • Handled appointment scheduling through calls.
  • Coordinate end-of-day procedures for the store.
  • Ensured timely and efficient store openings.
  • Handled cleanliness operations.
  • Enabled new hires to quickly integrate into the team through effective training programs.
  • Assisted clients in achieving objectives.

Hairstylist

JCPenney Salon
02.2014 - 03.2018
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.

Sales Associate

Coach
09.2015 - 12.2015
  • Fostered strong client relationships.
  • Oversaw the handling and dispatching of packages.
  • Responded to incoming phone inquiries.
  • Generated professional communication for various purposes.
  • Prioritized efficient categorization for optimal stockroom arrangement.
  • Assisted in store closing procedures.
  • Organized display elements for storefront.
  • Optimized cleansing techniques.
  • Managed POS system during final transactions.

Sales Associate

Hollister.Co
03.2012 - 03.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Fashion Merchandising - Fashion Marketing

Katherine Gibbs
Norristown, PA
07.2014

Skills

  • Quick learner
  • Client consultation
  • Appointment scheduling
  • Hair styling techniques
  • Detail-orientated
  • State licensed cosmetologist
  • Natural hair care

Timeline

Hairstylist

Ulta Salon
06.2017 - 12.2018

Sales Associate

Coach
09.2015 - 12.2015

Hairstylist

JCPenney Salon
02.2014 - 03.2018

Sales Associate

Hollister.Co
03.2012 - 03.2014

Fashion Merchandising - Fashion Marketing

Katherine Gibbs

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Kristina Moses