Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Mrdelja

New Rochelle,NY

Summary

I am a dependable and highly motivated employee with the ability to excel in high-pressure situations. I am capable of managing guest relations with composure and patience, thereby guaranteeing a warm and welcoming experience for all. I possess experience in guest service, including check-in procedures, visitor management, and guest seating. I am also skilled in easing situations and finding creative solutions to concerns raised by guests. My ability to perform efficiently while under pressure allows me to sustain a positive attitude and guarantee seamless operations, even when workloads are at their highest.

Overview

1
1
year of professional experience

Work History

Usher

Work Study
10.2023 - 01.2024
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Directed ticket holders to seats and facility locations.
  • Managed crowd control effectively, ensuring timely seating and minimizing disruptions.

Camp Counselor

Parks And Recreation Department
07.2023 - 08.2023
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Transported and escorted program participants to and from activities and on field trips.

Assistant Dance Teacher

Joanne Buck
09.2022 - 06.2023
  • Managed classroom behavior effectively, maintaining a positive learning environment for all students.
  • Demonstrated professionalism by adhering to studio policies, dress code, and punctuality requirements.
  • Served as a role model for young dancers, demonstrating passion for the art form as well as strong work ethic and discipline.
  • Used age-appropriate vocabulary and music to teach class, keeping positive, enthusiastic attitude.

Education

No Degree - Health Care Administrations

Sacred Heart University
Fairfield, CT
05.2027

High School Diploma -

New Rochelle High School
New Rochelle, NY
06.2023

Skills

  • Patience and composure
  • Policy Enforcement
  • Guest service
  • Working under pressure
  • Reliability and punctuality
  • Safety awareness
  • Visitor Check-in
  • Guest Seating
  • Crowd Management
  • Problem-Solving

Timeline

Usher

Work Study
10.2023 - 01.2024

Camp Counselor

Parks And Recreation Department
07.2023 - 08.2023

Assistant Dance Teacher

Joanne Buck
09.2022 - 06.2023

No Degree - Health Care Administrations

Sacred Heart University

High School Diploma -

New Rochelle High School
Kristina Mrdelja