Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Kristina M Ruiz

Kristina M Ruiz

Claims/reciever
Phoenix,AZ

Summary

With over 9 years of customer service experience, highly self-motivated individual with exceptional skills in providing excellent customer service. Demonstrated strong work ethic and track record of high productivity. Commitment to integrity driving force in building positive customer relationships and ensuring satisfaction.

Overview

15
15
years of professional experience

Work History

Receiving

Walmart
06.2022 - Current
  • Executed timely delivery of consumer items.
  • Analyzed returns to determine necessity for markdown.

Claims Representative

Walmart
06.2022 - Current
  • Executed timely delivery of consumer items.
  • Analyzed returns to determine necessity for markdown.

Cashier

Circle K
03.2017 - 12.2020
  • Ringing up customers for gas as well as truck drivers for diesel needs
  • Answering phone calls
  • Constantly cleaning store
  • Taking out trash
  • Dealing with lottery
  • Dealing with customers

Customer Service / Cashier

Walmart
08.2012 - 03.2017
  • Provided an elevated customer experience to generate a loyal clientele
  • Answered product questions with up-to-date knowledge of sales
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
  • Dedicated to continuously improving sales abilities and product knowledge
  • Asked open-ended questions to assess customer needs
  • Replenished supplies, bags and other materials at each Register
  • Folded and arranged garments in attractive displays
  • Recommended alternative items if product was out of stock
  • Returned/Exchanged items at customer Service
  • Cashed Checks
  • Cleaned and organized the store, including the checkout desk and displays
  • Stocked and replenished merchandise according to store merchandising layouts
  • Operated a cash register for cash, check and credit card transactions with 100 % accuracy
  • Identified potential shoplifters and alerted management
  • Trained 10 new sales associates each quarter
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Welcomed customers into the store and helped them locate items
  • Verified that all customers received receipts for their purchases
  • Helped come up with ideas on how to raise money for CMN

Outbound

Amazon
10.2011 - 12.2011
  • Sort Products to Get Shipped out
  • Box items
  • Label Items
  • Load/Unload Trucks
  • Packaging items
  • Move totes onto Pallets to get sorted and Shipped out to Customers

Receptionist

G.I. Care Consultants
07.2010 - 01.2011
  • Welcome Patients by greeting them, in person or over the telephone; answering or referring inquires
  • Schedule / Re-schedule Patients
  • Take co-payments
  • Take copies of ID's As well as insurance cards
  • Make sure HIPPA is filled out to completion
  • Call Patients to remind them of appointment coming up
  • Filling out documents as to why a patient is seeing the doctor

Education

Associate of Arts Degree - Cosmetology

International Academy of Hair Design
Phoenix, AZ
06.2017

Skills

  • Quick learner
  • Creative/skilled problem solver
  • Trusted key holder
  • Motivated team player
  • Natural leader
  • Coachable
  • Reliable
  • Punctual
  • Committed
  • Customer-oriented
  • Active listening skills
  • Shipping/Receiving
  • Resourceful

Timeline

Receiving

Walmart
06.2022 - Current

Claims Representative

Walmart
06.2022 - Current

Cashier

Circle K
03.2017 - 12.2020

Customer Service / Cashier

Walmart
08.2012 - 03.2017

Outbound

Amazon
10.2011 - 12.2011

Receptionist

G.I. Care Consultants
07.2010 - 01.2011

Associate of Arts Degree - Cosmetology

International Academy of Hair Design

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