Kristina Murrell
Greensboro,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Kelly Insurance Group
09.2022 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Entered medical paperwork into electronic health records efficiently and accurately.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Updated understanding of insurance plans, associated claims documents and maximum coverage amounts for procedures.
- Collected client information to understand situations better and assist in selecting best insurance options.
Hotel Housekeeper
Elon University
05.2022 - 09.2022
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
Customer Service Representative
Fidelity Investments
01.2021 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Warehouse Worker
Amazon
01.2020 - 07.2020
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
High School Diploma -
Bassett High School
Bassett, VA05.2019
Skills
- Data Entry
- Account updating
- Appointment Scheduling
- Call Management
- Paperwork Processing
- Call center experience
- Warehouse Operations
- Shipping and receiving
- Order Fulfillment
- Multitasking
Timeline
Customer Service Representative
Kelly Insurance Group
09.2022 - Current
Hotel Housekeeper
Elon University
05.2022 - 09.2022
Customer Service Representative
Fidelity Investments
01.2021 - 02.2022
Warehouse Worker
Amazon
01.2020 - 07.2020
High School Diploma -
Bassett High School
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