KRISTINA NELSON
Vichy,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Certified Case Manager
Oklahoma Department of Mental Health and Substance Abuse
10.2012
Child Welfare Specialist
OKDHS
11.2021 - 07.2023
- Reduced risk factors for child abuse and neglect by providing timely interventions and supportive services to at-risk families.
- Collaborated with multidisciplinary teams to ensure optimal service delivery for children and families.
- Increased access to resources for struggling families by connecting them with relevant community organizations and programs.
- Managed complex caseloads effectively while adhering to strict timelines as mandated by federal regulations or state policies.
- Maintained accurate records of client interactions, service referrals, case plan progressions in adherence to agency standards for quality assurance purposes.
- Documented data and completed accurate updates to case records.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Assistant Director
Illiniois Mentor
12.2013 - 03.2020
- Collaborated with cross-functional teams on strategic projects aimed at improving overall business performance.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Ensured compliance with industry regulations and company policies through regular audits and risk assessments.
- Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.
- Actively participated in recruitment efforts by screening candidates during interviews.
Care Coordinator/Case Manager/BHRS
SYSTEM OF CARE/EDWIN FAIR CMHC
03.2012 - 08.2013
- Coordinate and facilitate Wraparound meetings with families and professional supports
- Provided Behavioral Health Rehabilitation and Case Management services to children and families with behavioral disorder and/or developmental disabilities on caseload
- Developing, with families, individualized treatment/service plans and working with and teaching families how to meet treatment goals
- Complete documents and data entry to meet productivity standards and paperwork model for Wraparound program
- Report to Project Director, Community Team and Review Team necessary information pertaining to program
- Nurture relationships between professional and natural supports for families while being culturally competent in meeting high fidelity wraparound standards
- Work with children and families with behavior/developmental disorders to teach them how to navigate in the community and access available resources
- Maintain confidentiality standards set forth by state and agency
- Proficient in Think Health and Youth Information System data entry programs
Owner/Operator
BDK BIRD BARN
05.2006 - 06.2010
- Majority of duties related to running of business such as record keeping and setting up scheduling for care of birds
- Treat minor injuries and ailments, and contact veterinarians in order to obtain treatment for animals with serious illnesses or injuries
- Brand, tattoo, or tag animals in order to allow animal identification
- Examine animals in order to detect symptoms of illness or injury
- Adjust controls in order to maintain specific building temperatures required for animals' health and safety
- Place vaccines in drinking water, inject vaccines, or dust air with vaccine powder, in order to protect animals from diseases.
Rehabilitation Specialist
02.2012 - 01.2009
- Working directly with children and families with Behavioral (e.g
- ADHD, ODD) and Developmental Disabilities (e.g
- Mental Retardation, hearing impairments, seizure disorder and developmental delays)
- Attended QPR workshops, Seeking Safety seminar, and various other trainings offered through employer and state agencies
- Strong leadership and teamwork skills
- Attended certification classes for foster parenting that taught skills for working with troubled children, Participated in BRIDGE work for foster care
- Attended court hearings to update case information with judge, DHS, and child advocates
- Semester of clinical skills training at Mental Health Facility teaching life skills and working directly with clients with disabilities such as: Schizophrenia, Downs Syndrome, Autism, Bi-polar disorder, and Anxiety disorders.
Technician
SYKES ENTERPRISES
12.2004 - 08.2006
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Enter commands and observe system functioning to verify correct operations and detect errors
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Money Room Manager
CLANS CASINO, RED ROCK, OKLAHOMA
12.2003 - 12.2005
- Monitor credit extended to players
- Track supplies of money to tables and perform any required paperwork
- Prepare work schedules and station arrangements and keep attendance records
- Resolve customer complaints regarding problems such as payout errors
- Direct the compilation of summary sheets that show wager amounts and payoffs for races and events
- Train new workers and evaluate their performance
- Interview and hire workers
- Review operational expenses, budget estimates, betting accounts, and collection reports for accuracy.
Assistant Money Room Manager
KAW NATION CASINO
02.2002 - 12.2003
- Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins
- Establish and maintain banks and table limits for each game
- Perform paperwork required for monetary transactions
- Evaluate workers' performance and prepare written performance evaluations
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Foster Parent
01.2000 - 01.2001
Education
Bachelor of Science - Psychology
UNIVERISTY OF PHOENIX
PHOENIX, AZOctober 2010
Associates General - Education
NORTHERN OKLAHOMA COLLEGE
TONKAWA, OKLAHOMAJanuary 2008
Skills
- Case Evaluation
- Assessment skills
- Care Planning
- Quality Improvement
- Policy Knowledge
- Organization and Multitasking
- Case Documentation
- Decision-Making
- Case Management Tracking
- Data Entry and Analysis
Timeline
Child Welfare Specialist
OKDHS
11.2021 - 07.2023
Assistant Director
Illiniois Mentor
12.2013 - 03.2020
Certified Case Manager
Oklahoma Department of Mental Health and Substance Abuse
10.2012
Care Coordinator/Case Manager/BHRS
SYSTEM OF CARE/EDWIN FAIR CMHC
03.2012 - 08.2013
Rehabilitation Specialist
02.2012 - 01.2009
Owner/Operator
BDK BIRD BARN
05.2006 - 06.2010
Technician
SYKES ENTERPRISES
12.2004 - 08.2006
Money Room Manager
CLANS CASINO, RED ROCK, OKLAHOMA
12.2003 - 12.2005
Assistant Money Room Manager
KAW NATION CASINO
02.2002 - 12.2003
Foster Parent
01.2000 - 01.2001
Bachelor of Science - Psychology
UNIVERISTY OF PHOENIX
Associates General - Education
NORTHERN OKLAHOMA COLLEGE
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