Kristina Nernberger
Decatur,IL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Dependable medical team member with 3 years of experience in different office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Registered Medical Assistant
Benefi Center for Women
Decatur, IL
02.2022 - Current
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Recorded vital signs and medical history for 22 patients each shift.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
Registered Medical Assistant
Evansville Multi Specialty Clinic
Evansville, IN
08.2019 - 04.2020
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Recorded vital signs and medical history for 15 patients each shift.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
Cafeteria Worker
EVSC, Cleaning
Evansville, IN
09.2011 - 01.2012
- Running cash register
- Dishes
- Serving lunch
- Great service to students, staff, and visitors
Clerk
Apollo Liquor
Evansville, IN
03.2007 - 11.2011
- Provided accurate, valid and complete information by using the proper methods/tools
- Met personal/team sales targets and call handling quotas
- Followed communication procedures, guidelines and policies.
Assembly Line Operator
Toyota Boshoku Indiana
Princeton, IN
12.2009 - 02.2011
- Assemble car parts
- Fill in team leader
- Organizing tools and equipment
Production Operator
Guardian Automotive
Evansville, IN
10.2005 - 03.2006
- Inspect products for defects
- Loading and unloading parts
- Notified supervisors of problems with machinery
Education
Ross Medical Education Center
07.2019
General Studies
Harrisburg High School
05.1997
Skills
- Excellent communication skills
- Proven ability to read and perform vital signs
- Understand basic dosage calculations
- Skilled at accurately documenting patient history
- Cleaning and Organizing
- Pharmacy Relations
- Medical Records Management
- Time Management
- Multitasking and Prioritization
- Patient Relations
- Multi-line Telephone System Operation
- Examination Preparation
- Medication Administration
- Critical Thinking
- Procedure Assistance
- Clear Communication
Certification
Ross Medical Education Center, Evansville, IN December 2018 - July 2019 Certified in CPR
- Registered Medical Assistant (RMA) 2019 to present
- 4.0 GPA
Timeline
Registered Medical Assistant
Benefi Center for Women
02.2022 - Current
Registered Medical Assistant
Evansville Multi Specialty Clinic
08.2019 - 04.2020
Cafeteria Worker
EVSC, Cleaning
09.2011 - 01.2012
Assembly Line Operator
Toyota Boshoku Indiana
12.2009 - 02.2011
Clerk
Apollo Liquor
03.2007 - 11.2011
Production Operator
Guardian Automotive
10.2005 - 03.2006
General Studies
Harrisburg High School
Ross Medical Education Center