Kristina Nguyen
Charleston,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Restaurant Supervisor
Trevor Humphreys
05.2023 - Current
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Tracked kitchen performance to monitor progress and identify areas for improvement.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- training staff on correct preparation.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Worked effectively in fast-paced environments.
Server
Trevor Humphreys
05.2023 - Current
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
Host
Jennifer Casey
04.2020 - 08.2023
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Assigned guests to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Advised customers about special offerings and menu items to help drive sales.
Busser
Jennifer Casey
04.2020 - 08.2023
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Processed payments for orders and provided customers with change.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Assisted wait staff with timely food delivery and guest requests.
- Trained new staff in bussing and cleaning procedures.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Monitored dining room inventory and replenished as necessary.
Education
Some College (No Degree) - Hospitality Tourism And Management
College of Charleston
Charleston, SCHigh School Diploma -
Falmouth High School
Falmouth, MA05.2022
Skills
- Staff Supervision
- Inventory controls
- Microsoft Excel
- Supplies Forecasting
- Critical Thinking
- Conflict Resolution
- Sanitizing understanding
- Service Quality
- Opening and closing procedures
- Staff Management
- Safety Training
- Health and safety standards
- Team Coordination
- Work Station Assignments
- Team Management
- Reservation handling
- Production Reporting
- Point of Sale POS Software
Timeline
Restaurant Supervisor
Trevor Humphreys
05.2023 - Current
Server
Trevor Humphreys
05.2023 - Current
Host
Jennifer Casey
04.2020 - 08.2023
Busser
Jennifer Casey
04.2020 - 08.2023
Some College (No Degree) - Hospitality Tourism And Management
College of Charleston
High School Diploma -
Falmouth High School
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