Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristina Niehaus

Cincinnati,OH

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

25
25
years of professional experience

Work History

Server

Werkhaus Pizza
Cincinnati, OH
09.2022 - Current
  • Informed customers of daily specials and signature menu items.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Provided exceptional service to high volume of daily customers.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Took orders from customers accurately and in a timely manner.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Addressed complaints to kitchen staff and served replacement items.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Warehouse Associate

Kohls Distribution Center
Monroe, OH
11.2020 - 01.2021
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Communicated effectively with team members on matters related to work assignments.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Adhered strictly to company policies regarding quality control measures throughout the shipping process.
  • Maintained accurate inventory records through manual and computerized systems.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Packed goods for shipment in accordance with customer instructions.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Clerical Aide

Dan Loudin
Cincinnati, OH
05.2008 - 07.2019
  • Assisted with filing and organizing documents in the office.
  • Inputted data into computer software programs accurately and efficiently.
  • Performed basic bookkeeping duties such as balancing accounts receivable and payable ledgers.
  • Copied, sorted and filed records of office activities and business transactions.
  • Provided general administrative support, such as data entry and typing.
  • Sorted through paperwork to be filed away or shredded appropriately.
  • Prepared reports, letters, memos, charts, spreadsheets and other documents as needed.
  • Prepared comprehensive reports summarizing findings from each investigation conducted.
  • Produced timely and accurate reports about findings.
  • Investigated background of claimants and witnesses to uncover past criminal activity.
  • Reviewed gathered information to assess or detect issues.
  • Created and submitted reports regarding background investigations, highlighting special findings.
  • Reviewed investigative documents including police reports, court records, and other related materials.
  • Performed credit and financial background checks by contacting financial institutions and agencies.
  • Ran background checks of individuals to obtain data on character, financial status and personal history.
  • Contacted references by phone and in person to validate information.

Clerk

United Dairy Farmers
Cincinnati, OH
01.2002 - 05.2004
  • Conducted regular price checks on select items throughout the day.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Operated cash register to process customer transactions accurately and efficiently.
  • Checked personal identifications during alcohol and tobacco sales.
  • Informed customers of daily specials and signature menu items.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Counted and balanced cashier drawers.
  • Answered phone calls regarding product availability, prices and special orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Weighed ingredients for ice cream recipes using scales when necessary.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Answered customer questions about flavors or menu items in a knowledgeable manner.
  • Prepared sundaes, milkshakes, and other frozen treats according to customer specifications.
  • Followed company policies regarding portion sizes when serving customers' orders.

Flex Associate

Huffy Service
Charleston, SC
07.1999 - 10.2001
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Replenished items to maintain stock availability.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Set up promotional displays in order to encourage sales of featured items.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Stamped price tags on merchandise, referring to official price lists.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Performed price changes on tags or labels as needed.
  • Organized stockroom according to item size, type, or category for easy access when needed.
  • Read orders to verify attributes and quantities of merchandise.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

Education

GED -

Clover High School
Clover, SC
08-2001

Skills

  • Order Management
  • Guest Engagement
  • Safe Food Handling
  • Food Running
  • File Maintenance
  • Research
  • Schedule and Calendar Management
  • Verbal and Writing Communication
  • Customer Satisfaction
  • Excellent Communication
  • Customer Service
  • Relationship Building
  • Sorting and Categorizing
  • Recordkeeping
  • Time Management
  • Attention to Detail

References

References available upon request.

Timeline

Server

Werkhaus Pizza
09.2022 - Current

Warehouse Associate

Kohls Distribution Center
11.2020 - 01.2021

Clerical Aide

Dan Loudin
05.2008 - 07.2019

Clerk

United Dairy Farmers
01.2002 - 05.2004

Flex Associate

Huffy Service
07.1999 - 10.2001

GED -

Clover High School

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Kristina Niehaus