Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KRISTINA NILLES

Waynesville,NC

Summary

Resourceful Member Service Representative known for high productivity and efficient task completion. Specialize in customer service, problem-solving, and communication skills. Excel in interpersonal interactions, adaptability, and conflict resolution to enhance member satisfaction and loyalty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Member Service Representative/Bank Teller

Mountain Credit Union
Waynesville, NC
03.2022 - Current
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Handled customer complaints in an efficient and courteous manner.
  • Maintained accurate records of member interactions and transactions.
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.

Investment Coordinator

American IRA
Asheville, NC
12.2021 - Current
  • Perform administrative tasks such as preparing grammatically correct emails, prepare legal documents, filing, scanning, etc
  • Display active listening and excellent customer service skills
  • Effectively operate a multi-line phone system.

Hostess/Expediter

The Sweet Onion Restaurant
Waynesville, NC
01.2015 - 05.2021
  • Answered telephones, took payments, and maintained a clean, organized work space
  • Resolved customer concerns and handled requests with professionalism
  • Monitored dining rooms for seating availability, service, and occupancy limitations.

Education

Diploma -

Tuscola High School
Waynesville, NC
06.2009

Some College (No Degree) - Accounting And Business Management

Haywood Community College
Clyde, NC

Skills

  • Organized
  • Positive and professional
  • Attentive learner
  • Reliable
  • Attention to detail
  • Strong communication
  • Customer Service

Certification

  • Certificate in Business Administration- Office Software

Timeline

Member Service Representative/Bank Teller

Mountain Credit Union
03.2022 - Current

Investment Coordinator

American IRA
12.2021 - Current

Hostess/Expediter

The Sweet Onion Restaurant
01.2015 - 05.2021
  • Certificate in Business Administration- Office Software

Diploma -

Tuscola High School

Some College (No Degree) - Accounting And Business Management

Haywood Community College
KRISTINA NILLES