KRISTINA NILLES
Waynesville,NC
Summary
Resourceful Member Service Representative known for high productivity and efficient task completion. Specialize in customer service, problem-solving, and communication skills. Excel in interpersonal interactions, adaptability, and conflict resolution to enhance member satisfaction and loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Representative/Bank Teller
Mountain Credit Union
Waynesville, NC
03.2022 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
Investment Coordinator
American IRA
Asheville, NC
12.2021 - Current
- Perform administrative tasks such as preparing grammatically correct emails, prepare legal documents, filing, scanning, etc
- Display active listening and excellent customer service skills
- Effectively operate a multi-line phone system.
Hostess/Expediter
The Sweet Onion Restaurant
Waynesville, NC
01.2015 - 05.2021
- Answered telephones, took payments, and maintained a clean, organized work space
- Resolved customer concerns and handled requests with professionalism
- Monitored dining rooms for seating availability, service, and occupancy limitations.
Education
Diploma -
Tuscola High School
Waynesville, NC06.2009
Some College (No Degree) - Accounting And Business Management
Haywood Community College
Clyde, NCSkills
- Organized
- Positive and professional
- Attentive learner
- Reliable
- Attention to detail
- Strong communication
- Customer Service
Certification
- Certificate in Business Administration- Office Software
Timeline
Member Service Representative/Bank Teller
Mountain Credit Union
03.2022 - Current
Investment Coordinator
American IRA
12.2021 - Current
Hostess/Expediter
The Sweet Onion Restaurant
01.2015 - 05.2021
- Certificate in Business Administration- Office Software
Diploma -
Tuscola High School
Some College (No Degree) - Accounting And Business Management
Haywood Community College
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