Kristina N. Riggs
Lexington,Ky
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and reliable. Known for effective communication, problem-solving, and organizational skills.
Overview
15
15
years of professional experience
Work History
Head Bartender and Part-Time Manager
Roosters
08.2013 - Current
- -Highly skilled in a fast-paced environment, adjusting to changing customer preferences, and managing multiple tasks simultaneously. Responsible for inventory management, organization for efficiency and task delegation for subordinates. Highly skilled in problem solving and public relations.
- Led bar operations, ensuring efficient service and compliance with health regulations.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Developed innovative cocktail menus that enhanced customer experience and engagement.
- Resolved customer complaints swiftly, maintaining high satisfaction rates and loyalty.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Office Manager
D&D Electric Llc
02.2019 - 08.2021
- Completed weekly payroll for 30-50 employees.
- helping the employees with their benefit packages
- tracking of supplies used on several job sites.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Dispatching electricians and coordinating service calls. Communicating with supply houses about materials, tracking equipment coming in and going out, tracking temporary poles, printing blueprints. Administration of company vehicle expenses and maintenance. Project estimates of labor and materials. Prepared communications to staff regarding safety alerts. Administrator of permits and licenses as appropriate.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Patient Clerical Assistant - Certified Nursing Assistant
Good Samaritan Hospital
01.2011 - 04.2016
- Acted as a liaison between Medical Staff and patient families to communicate status of confidential medical interventions. Administrative duties to track patient flow. Excellent computer knowledge in Word, PowerPoint, Excel, Outlook, PIXIS, and Bed Board.
- Contributed to a positive patient experience, consistently demonstrating empathy and professionalism during interactions with patients.
- Maintained orderliness in waiting areas, ensuring cleanliness and comfort for visiting clients.
- Ensured strict adherence to HIPAA regulations, maintaining confidentiality of sensitive patient information.
- Increased operational efficiency by managing inventory levels of office supplies and medical forms, ensuring availability as needed.
- Boosted departmental productivity through proficient multi-tasking capabilities across various clerical responsibilities simultaneously.
Education
General Education -
Bluegrass Community and Technical College
04.2016
Certified SRNA - undefined
UK College of Nursing
Lexington, KY04.2012
Elementary Education field - General Education
Eastern Kentucky University
Richmond, Kentucky06.2008
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Tates Creek High School
Lexington, Kentucky06.2007
Skills
- Cash handling expertise
- Attentive Customer service
- Suggestive selling
- Retaining information
- Highly reliable
- Organizational skills
- Billing
- Payroll processing
- Administrative support
- Credit and collections
- Mail handling
- Supply management
Timeline
Office Manager
D&D Electric Llc
02.2019 - 08.2021
Head Bartender and Part-Time Manager
Roosters
08.2013 - Current
Patient Clerical Assistant - Certified Nursing Assistant
Good Samaritan Hospital
01.2011 - 04.2016
Certified SRNA - undefined
UK College of Nursing
Elementary Education field - General Education
Eastern Kentucky University
undefined
Tates Creek High School
General Education -
Bluegrass Community and Technical College