Kristina Ogle
Santa Fe
Summary
Versatile and dynamic, excelled at Little Ceasars Pizza by mastering recipe adherence and fostering teamwork. Leveraged sanitation practices and customer service skills to enhance dining experiences, significantly reducing waste and improving operational efficiency. Proven track record in kitchen equipment operation and collaborative environments, consistently delivering high-quality food and service.
Overview
19
19
years of professional experience
Work History
Pizza Maker
Little Ceasars Pizza
10.2024 - Current
- Wiped down counters and food prep stations using bleach and clean cloths.
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Coached new workers on store policies, pizza making, and dough preparation.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Reduced customer waiting by batch cooking popular items during rush times.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles, and cleaning floors during slow periods.
- Cleaned and sanitized work areas, utensils and equipment.
Snack Bar Lead
Funcity Sk8
11.2023 - 10.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Poured and prepared mixed drinks for over [Number] customers daily.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
- Addressed customer complaints and inquiries to verify satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Processed payments for orders and provided customers with change.
- Assisted with bussing tables and cleaning up spills.
- Established rapport with customers by providing friendly and attentive service.
Drive Thru Cashier
Whataburger Restaurants L&c
02.2016 - 02.2018
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Balanced cash drawer at beginning and close of shift.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Resolved problems with orders quickly and offered refund or replacement.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Upsold additional products and services to customers to boost sales.
Manger
711 Gas Station
01.2006 - 01.2008
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Trinity High School
Euless, TX05-2000
Skills
- Recipe adherence
- Order customization
- Pizza baking
- Sanitation practices
- Heavy lifting
- Phone etiquette
- Kitchen equipment operation
- Teamwork and collaboration
- Inventory rotation
- Equipment cleaning
- Cleaning and sanitizing
- Customer service
Timeline
Pizza Maker
Little Ceasars Pizza
10.2024 - Current
Snack Bar Lead
Funcity Sk8
11.2023 - 10.2024
Drive Thru Cashier
Whataburger Restaurants L&c
02.2016 - 02.2018
Manger
711 Gas Station
01.2006 - 01.2008
High School Diploma -
Trinity High School
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