Committed to ensuring customer satisfaction by providing a friendly telephone demeanor with enthusiasm and proven skills in establishing rapport with clients.
Hi, I’m
Kristina Olson
Corona Del Mar,CA
Summary
Overview
17
years of professional experience
3
years of post-secondary education
Work History
FMG and AssociatesOrange, CA
Customer Service Representative
12.2019 - Current
Job overview
- Processed orders for customers over the phone.
- Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
- Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
- Answered incoming calls from customers, providing prompt and accurate information.
- Assessed customer feedback surveys and made adjustments accordingly.
- Researched customer inquiries and provided solutions in a timely manner.
- Maintained records of customer interactions, transactions, comments and complaints.
- Handled escalated customer service issues professionally and efficiently.
- Developed strong relationships with repeat customers through consistent follow-up communication.
- Participated in team meetings to discuss strategies for improving customer service experience.
- Provided product recommendations based on customer needs.
- Made outbound sales calls to potential customers to promote products and services.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Networked to build client base and promote products to new and existing clients.
RE/MAXNewport Beach, CA
Real Estate Agent
06.2007 - 11.2019
Job overview
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
California State Polytechnic University, PomonaLos Angeles, CA
Associate of Arts from Business And Political Science
06.1995 - 08.1998
University Overview
Skills
- High-energy attitude
- Tactful and diplomatic
- Professional telephone demeanor
- Creative problem solving
- Sales expertise
Affiliations
Affiliations
Involved in many Charity organizations, Volunteer at Dog Shelters, Tutor to young adults, involved in Committees for our city projects.
Accomplishments
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Customer Service Representative
FMG and Associates
12.2019 - Current
Real Estate Agent
RE/MAX
06.2007 - 11.2019
California State Polytechnic University, Pomona
Associate of Arts from Business And Political Science
06.1995 - 08.1998
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