KRISTINA ONAOLAPO
MILWAUKEE,WI
Summary
Knowledgeable Administrative Assistant with solid background in conducting detailed research and data analysis. Supported multiple projects by gathering, organizing, and interpreting complex information. Demonstrated strong written communication skills.
Overview
25
25
years of professional experience
Work History
Research Assistant
Wisconsin Legislature
06.2023 - Current
- Participated actively in regular meetings, listening sessions, and organizational partnerships.
- Research and follow bill and committee activity.
- Oversee bill and amendment drafting.
- Oversee bill folder management and preparation.
- Presented research findings at departmental meetings, promoting awareness of current projects.
- Managed project deadlines effectively by prioritizing tasks according to urgency and importance.
- Expanded knowledge base through active participation in conferences, workshops, and seminars relevant to the field of study.
- Enhanced research accuracy by diligently collecting and analyzing data from various sources.
- Prepared letters of recommendation for students looking to obtain internships and cooperative opportunities.
- Developed strong problem-solving skills through troubleshooting experimental challenges as they arose during the research process.
Executive Administrative Assistant
AJA Enterprise LLC
02.2023 - 09.2023
- Compose and prepare correspondence
- Scheduling and preparing meetings
- Research issues and questions regarding policies
- Coordinate/administer department operations
- Maintain databases
- Manage Human Resource processes including time and attendance, payroll, and benefits
- Prepare deposits, and maintain discretionary funds
- Answer and Route telephone calls, greet and direct visitors, answer routine inquiries, log inquiries
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Scheduled appointments and handled calenders for senior leadership.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
Community Outreach Manager
Milwaukee Rescue Mission
04.2017 - 08.2022
- Create, coordinate, and execute different community events
- Effectively communicate with many different departments
- Oversee and assign task for event staff
- Manage distribution of resources for events
- Review and approve outgoing promotional items including social media post
- Assess client needs and provide resources and/or referrals
- Create programs and develop curriculum for community clients
- Provide reports of event stats to upper management
- Establish and build strong relationships with clients, different internal departments, and outside organizations
- Provide conflict resolution and de-escalation techniques for clients
Senior Service Representative
BMO Harris Bank
10.2010 - 03.2017
- Manage escrow accounts on retail and commercial loans
- Process payments for property taxes, hazard, insurance, and interest through MortgageServ, LoanIQ, CoreLogic, and TransAmerica systems
- Monitor team email box
- Review daily and weekly reports
- Research and resolve complex issues
- Provide strong customer service and communication skills with internal and external customers
- Trained employees on different escrow functions and provide support for team building activities
Collections-Loss Mitigation Specialist- Escrow Processor
Guaranty Bank
12.1999 - 06.2009
- Provide strong customer service and communication between customers and bank
- Counsel customers under financial distress
- Negotiate payment arrangements
- Collect/process past due payments
- Refer files for foreclosure
- Prepared files for attorney's office
- Process escrow payments through 3rd party
- Balance and reconcile escrow payments through MortgageServ
Education
Bachelors of Arts - Theology
Grace Christian College
Wauwatosa, WI12.2010
Coursework - Business Management
Milw. Area Technical College
Mequon, WI06.2001
Coursework - Civil Engineering
University of Wisconsin-Milwaukee
Milwaukee, WI07.1999
Skills
- Creative
- Originator
- Self-Starter
- Decision Making
- Problem- Solving
- Strong Communication
- Time Management
- Team Building, Teamwork and Collaboration
- Project Management
- Adaptability
- Leadership
- Integrity
- Microsoft 365
- DocuSign
- ADP Workforce Now
- Client Tracker
- Mission Tracker
Certificates
- Project Management
- Time Management
- Community Psychology
- Mental Health Studies
- Life Coach
- Professional Counseling
- HIPAA
- CPR and First Aid
Leadership
- President and CEO of God's Love Family Outreach Int.
- Associate Minister at Union Hill M.B. Church
References
- Ms. Cheryl Bledsoe, Executive Director, AJA Enterprise, LLC, Cbledsoetools5@sbcglobal.net, 262-282-5813
- Mr. Rodd Washington, Assistant Director, Milwaukee Rescue Mission, Rodderick.Washington@milmission.org, 402-250-6092
- Rev. William Walker, Pastor, Union Hill Missionary Baptist Church, 262-649-0211
Timeline
Research Assistant
Wisconsin Legislature
06.2023 - Current
Executive Administrative Assistant
AJA Enterprise LLC
02.2023 - 09.2023
Community Outreach Manager
Milwaukee Rescue Mission
04.2017 - 08.2022
Senior Service Representative
BMO Harris Bank
10.2010 - 03.2017
Collections-Loss Mitigation Specialist- Escrow Processor
Guaranty Bank
12.1999 - 06.2009
Coursework - Business Management
Milw. Area Technical College
Coursework - Civil Engineering
University of Wisconsin-Milwaukee
Bachelors of Arts - Theology
Grace Christian College
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