Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kristina Orr

Kristina Orr

Customer Service Specialist
Rockford,IL

Summary

Dynamic professional with a dedicated work ethic and outstanding customer support experience at Buffalo Wild Wings. Proven ability to enhance service quality through effective multitasking and cash flow oversight. Successfully managed escalated customer issues, ensuring satisfaction and fostering loyalty. Committed to creating exceptional guest experiences in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Server/Bartender/Shift Manager

Buffalo Wild Wings
11.2013 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Trained several new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Salon Owner/Operator

Be You Tiful Hair, Skin & Nails
09.2012 - Current
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.

Lead Customer Service Specialist

Todd Transit & Todd Special Services
10.2003 - 10.2013
  • Implemented new training programs to boost team performance and improve service quality.
  • Managed escalated customer complaints, ensuring timely resolutions while maintaining professional rapport.
  • Assisted in hiring new team members and evaluating candidate skills fitment for the role.
  • Facilitated seamless handoff of cases between shifts ensuring continuity of service excellence at all times.
  • Enhanced customer satisfaction by resolving complex issues and providing effective solutions.
  • Created a positive work environment that encouraged open dialogue between team members resulting in higher job satisfaction rates.

Education

Licensed Cosmetologist - Cosmetology

Tricoci University Of Beauty Culture
Rockford, IL
09-2012

Skills

  • Dedicated work ethic
  • Outstanding customer support
  • Cash flow oversight
  • Customer interaction
  • Effective multitasking
  • Effective shift oversight

Timeline

Server/Bartender/Shift Manager

Buffalo Wild Wings
11.2013 - Current

Salon Owner/Operator

Be You Tiful Hair, Skin & Nails
09.2012 - Current

Lead Customer Service Specialist

Todd Transit & Todd Special Services
10.2003 - 10.2013

Licensed Cosmetologist - Cosmetology

Tricoci University Of Beauty Culture

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