Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Orticelli

Marquette,MI

Summary

Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Overview

17
17
years of professional experience

Work History

Senior Educational Travel Specialist

WorldStrides
12.2019 - Current
  • Developed strong relationships with clients, leading to repeat business and positive referrals.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Utilized CRM systems effectively to track client interactions – ensuring timely follow-ups on inquiries or booking requests.
  • Designed custom itineraries that catered specifically to each client''s individual needs, preferences, and budget constraints.
  • Efficiently managed time-sensitive requests while maintaining professionalism under pressure.
  • Skilled at working independently and collaboratively in a team environment.

Senior Tour Consultant

Brightspark Travel
06.2018 - 12.2019
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Developed detailed itineraries for a variety of destinations, ensuring memorable travel experiences for clients.
  • Mentored junior staff members to develop their skills in sales techniques, product knowledge, and customer service.
  • Maintained accurate client records in the company''s database, allowing for efficient tracking of sales performance and client preferences.
  • Increased client satisfaction by providing personalized tour recommendations based on their interests and preferences.
  • Achieved sales targets consistently by offering customized tour packages that catered to diverse client budgets and needs.
  • Updated and maintained customer databases to increase customer retention.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Sales Manager

Brightspark Travel
08.2015 - 06.2018
  • Built relationships with customers and community to establish long-term business growth.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Managed accounts to retain existing relationships and grow share of business.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Implemented systems and procedures to increase sales.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Organized promotional events and interacted with community to increase sales volume.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.

Tour Consultant

Brighstpark Travel/Educational Tours
09.2007 - 08.2015
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Updated and maintained customer databases to increase customer retention.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Education

Bachelor of Arts - Economics

DePauw University
Greencastle, IN
05.1987

Skills

  • Client Relations
  • Microsoft Office
  • Customer Referrals
  • Customer Service
  • Travel Planning
  • Destination knowledge
  • CRM Software
  • Active Listening
  • Itineraries
  • Relationship Building
  • Training and coaching
  • Mentoring and training

Timeline

Senior Educational Travel Specialist

WorldStrides
12.2019 - Current

Senior Tour Consultant

Brightspark Travel
06.2018 - 12.2019

Sales Manager

Brightspark Travel
08.2015 - 06.2018

Tour Consultant

Brighstpark Travel/Educational Tours
09.2007 - 08.2015

Bachelor of Arts - Economics

DePauw University

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Kristina Orticelli