Kristina Osslund

CSA - Photo Specialist -Shift Lead

Walgreens

01.2016 - Current

In charge of team and daily operations of store including:
Team member engagement, concerns, training, and interviewing
Daily planning and task management delegation through verbal and written communication
Merchandising to improve customer experience and sales
Inventory control, daily receiving and ordering, warehouse
Accurately manage cash flow and safe counts
Provide excellent customer service and empowering team to do the same
Management and maintenance of photo lab and troubleshooting
Support pharmacy staff by handling customer disputes and resolving them in timely and respectful manner
Analyze KPI and sales daily to determine what areas need improvement or celebration and plan day/week accordingly
Prepare shift summary reports for supervisor and communicated regularly on goals and progress.
Resolve customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Help store management meet standards of service and quality in daily operations.
Resolve conflicts between employees to maintain positive and productive work environments.
Keep employees operating productively and working on task to meet business and customer needs.
Complete cash and credit card transactions accurately using POS software.
Manage shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Create successful work schedules for each team member to maintain deadlines, workflow, and fully staff shifts at 24 hour store.
Complete performance valuations to develop team members, praise achievements and improve on areas of opportunity.
Enforce company policies and regulations with employees.
Train and mentored new employees to maximize team performance..
Addressed various internal and external customer questions and concerns regarding inventory, billing, order status, services offered, and quality.