Kristina Parris
Hollywood,SC
Summary
. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals
Overview
20
20
years of professional experience
Work History
Person in Charge
Jimmy John's
02.2023 - 12.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
- Trained new employees on proper protocols and customer service standards.
- Closed the register and store at the end of the shift, did all the paperwork once store was closed.
Shift Leader
Laspadas Hoagies
08.2019 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Opened and closed the store. Did register opening and closing procedures. At times manager and assistant manger were out, had to run the store as the head person.
Customer Sales Representative
Moving Services Inc
02.2016 - 07.2019
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Contacted potential customers to capitalize on sales opportunities.
- Maintained customer accounts and relationships.
- Responded to customer calls and emails to answer questions about products and services.
- Negotiated prices, terms of sales and service agreements.
- Collected all the information needed for a quote and provided customers quotes.
- Took deposits from customers and collected necessary signatures.
Sales Manager/Customer Service Representative
Summit Van Lines
05.2006 - 09.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Established and cultivated solid business relationships with new or existing customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Helped all the sales representatives to sell honest and provide correct quotes.
Sales Representative
Cellular Hut
08.2003 - 12.2004
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
High School Diploma -
North Miami Beach High School
North Miami Beach, FL08.2002
Skills
- Organizational skills
- Team management
- Motivation skills
- Delegation skills
- Critical thinking
- Problem solving
- Customer service
- Goal-Oriented
- Inventory Tracking and Management
- Quick learner
- Reliable &responsible
- Attention to detail
- Willing to learn new things
Languages
Russian
Native or Bilingual
Timeline
Person in Charge
Jimmy John's
02.2023 - 12.2023
Shift Leader
Laspadas Hoagies
08.2019 - 02.2023
Customer Sales Representative
Moving Services Inc
02.2016 - 07.2019
Sales Manager/Customer Service Representative
Summit Van Lines
05.2006 - 09.2015
Sales Representative
Cellular Hut
08.2003 - 12.2004
High School Diploma -
North Miami Beach High School
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