Kristina Pena Lopez
Sylmar,CA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
10
10
years of professional experience
Work History
Coordinator
Vallarta Supermarkets Headquarters
08.2024 - Current
- Manage burglar and access control systems including account and service maintenance for 37 locations
- Review key operation reports prior to submitting to management for approval
- Update department organizational charts
- Coordinate and distribute company equipment for new team members
Asset Protection Support Clerk
Vallarta Supermarkets Inc.
10.2018 - 08.2024
- Expert in data entry using applications within Bay Alarm Access Control Program securing the appropriate access to all Vallarta team members
- Assisted with Reimbursement Program company wide. Ensured payments were received in a timely manner through exporting monthly reports to Payroll and Accounting
- Generated manager key cards for all 34 locations to ensure security on the cash registers and self-checkout
- Supervised the Corporate Hotel Program including account management, reconciliation, and maintained business relationships.
- Managed department filing systems (digital through SharePoint and paper)
- Assist office manager with any office need such as distributing mail, weekly checks, and auditing counterfeit bills
Customer Service Manager
Vallarta Supermarkets Inc.
03.2017 - 10.2018
- Processed transactions in a fast paced grocery store by scanning products, and processing cash/checks, and credit/debit card payments
- Coordinated front end operations as Manager
- Skilled in front end management overseeing cashiers
- Assess, manage and mitigate risks by upholding safety guidelines
- Implemented SOP's in order to effectively support front end business operations
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Crew Member
Carl's Jr
05.2014 - 07.2014
- Courteously greeted customers and assisted with purchases
- Maintained a clean work environment
- Process customer orders and record them in the restaurant database
- Updated restaurant database with customer orders and payments
Education
Graduated -
Cesar Chavez Learning Academies
06.2013
Skills
- Bilingual (Spanish) Reading and Writing
- MS Office (Entry Level)
- MS SharePoint
- Customer excellence
- Expense Path
- BeyondTrust
- Detail Oriented
Timeline
Coordinator
Vallarta Supermarkets Headquarters
08.2024 - Current
Asset Protection Support Clerk
Vallarta Supermarkets Inc.
10.2018 - 08.2024
Customer Service Manager
Vallarta Supermarkets Inc.
03.2017 - 10.2018
Crew Member
Carl's Jr
05.2014 - 07.2014
Graduated -
Cesar Chavez Learning Academies
Similar Profiles
Karen CervantezKaren Cervantez
Cashier at Vallarta Supermarkets HeadquartersCashier at Vallarta Supermarkets Headquarters
Dylan CentenoDylan Centeno
Order Picker at Vallarta Supermarkets HeadquartersOrder Picker at Vallarta Supermarkets Headquarters
Pamela MendozaPamela Mendoza
3rd Assistant Manager at Vallarta Supermarkets Inc.3rd Assistant Manager at Vallarta Supermarkets Inc.