Daphne Zaragoza
Richmond,TX
Summary
Proven leader in event coordination, adept at delivering memorable experiences for Cheeky Monkey's guests, managing up to multiple parties per month with a focus on satisfaction and safety. Skilled in activity organization and staff management, I excel in creating engaging environments and resolving conflicts, enhancing customer loyalty through exceptional service.
Overview
3
3
years of professional experience
Work History
Birthday Party Coordinator/host Supervisor
Cheeky Monkey
02.2023 - 08.2023
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Maintained party areas during busy events for as many as [Number] guests.
- Handled supply ordering and management, budgeting orders carefully to avoid cost overruns without sacrificing quality.
- Coordinated refreshments and food for indoor, outdoor and special location parties.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Delighted young guests with special activities and events such as inflatables and balloon animals.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Managed schedule effectively to plan and carry out as many as [Number] parties per month.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
Cashier
Burlington
08.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Restaurant Team Member
Whataburger
04.2020 - 01.2021
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
Education
Associate of Science - Biology
Wharton County Junior College
Wharton, TX06.2026
Skills
- Activity Organization
- Entertainment Booking
- Event Setup and Breakdown
- Staff Management
- Schedule Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Birthday Party Coordinator/host Supervisor
Cheeky Monkey
02.2023 - 08.2023
Cashier
Burlington
08.2022 - 12.2022
Restaurant Team Member
Whataburger
04.2020 - 01.2021
Associate of Science - Biology
Wharton County Junior College
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