Kristina Pinhas
Cleveland
Summary
Highly motivated professional with 20+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Apply my business experience and educations exercises to exceed organizational goals.
Overview
20
20
years of professional experience
Work History
Retention Specialist
Rui Llc
05.2024 - Current
- Managed consumer complaints with expertise.
- Increased service quality by addressing concerns proactively.
- Secured extended service agreements through effective negotiation.
- Established lasting customer engagements, boosting retention
- Identified opportunities for upselling to enhance service quality.
Owner
Rgk unlimited
05.2019 - Current
- Managed daily operations of business
- Developed strategic plans to increase productivity
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
Collector
National Enterprise Network
05.2022 - 10.2023
- Managed customer accounts by obtaining payment information and updating records
- Negotiated payment arrangements with customers who were past due on their accounts.
- Maintained accurate records of all collection activities in the database
- Analyzed customer payment histories to determine eligibility for special payment plans or discounts
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
- Processed payments over phone and set up recurring drafts.
- Created repayment plans based on account holders' financial status and repayment abilities.
Customer Service Manager
Walmart
11.2013 - 09.2019
- Ensured prompt resolution of customers' inquiries and complaints
- Evaluated employee job performance and motivated staff to improve productivity.
- Delivered continuous training to associates to maximize performance
- Organized shift assignments to meet expected coverage
- Completed thorough opening, closing and shift change functions to maintain operational standards each
Human Resources Specialist
Target
04.2005 - 09.2010
- Managed applicant tracking system to ensure accurate records are maintained.
- Organized recruitment events such as career fairs and open houses
- Facilitated resolution of conflicts between staff members
- Performed audits of payroll records to ensure accuracy of employee information.
- Safeguarded human resource information, maintaining employee confidence
- Conducted orientation, coordinating new employee onboarding process.
- Hired employees and processed hiring-related paperwork.
Education
BBA - Accounting And Computer Science
Cuyahoga Community College
Cleveland, OH05-2026
Skills
- KPI Management
- Delinquent account management
- Negotiation
- Following conversation scripts
- Patience and Persistence
- Business Management
- Operations Management
- Verbal and written communication
- Customer Relations
Education and Training
true
Timeline
Retention Specialist
Rui Llc
05.2024 - Current
Collector
National Enterprise Network
05.2022 - 10.2023
Owner
Rgk unlimited
05.2019 - Current
Customer Service Manager
Walmart
11.2013 - 09.2019
Human Resources Specialist
Target
04.2005 - 09.2010
BBA - Accounting And Computer Science
Cuyahoga Community College
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