Kristina Pordage

• Was brought on to close the existing Mamaroneck store and relocate the showroom to the new Scarsdale location.
• Worked closely with the corporate office to guide the move while keeping all inventory, customer information, and sales processes in order.
• Inventoried and maintained over 6,000 fabric samples after the move.
• Managed store organization, maintenance, and purchasing functions.
• Managed workroom relationships and margins effecting our controllable profits.
• Gained a wealth of knowledge in furniture construction, window treatments and textiles.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Interacted well with customers to build connections and nurture relationships.

SALES:

• Grew our business sales from $4million to $10million/year.
• Implemented successful business strategies to increase revenue through target markets local artists and trade member relations. Increased penetration from 40% to 80% of our sales.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Showcase local artists in our showroom in a collaborative effort to help grown their business and advertise ours.
• Create forecasts for our monthly sales goals and payroll budget.

TRAINING:

• Project Manager for pilot of new Appointment program and development to our district.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Developed three associates in becoming million dollar earners.
• Provide leadership, insight and mentoring to newly hired employees to supply knowledge of West Elm standards.
• Lead the team and district in our Loyalty programs and our Trade business partnerships.
• Collaborate with all departments to resolve any customer service issues.
• Coached and developed store associates through formal and informal interactions (roleplay).

OPERATIONS:

• Prepare staff work schedules and assigned team members to specific duties to increase profitability.
• Owned the West Elm Scarsdale Instagram page posting various promos and events with growth up to 200 loyal followers.
• Led numerous walk thought's for corporate VIP's and the CEO of our brand.
• Achieved targeted payroll to sales ratio to company expectations.
• Charged with recruitment and interview process.

DESIGN:

• Led my design team as a million dollar seller several years in a row.
• Utilized room planner to coordinate specific pieces to customer needs.
• Conducted In store, in home and virtual appointments in order to complete client projects.
• Gained vast experience in textile and fabric knowledge.
• Took on projects ranging from a simple room refresh, numerous outdoor patios, and complete home renovations.
• Worked on the Avalon Waterfront property in Yonkers, decorating the leasing office and model apartment.

• Assisted the Director of Sales and Marketing in selling and coordinating room blocks for large companies and sporting events.
• Office Manager for the Sales department.
• Managed payroll and timesheets for this department.