Kristina Premchand
Winter Garden,FL
Summary
Developed exceptional guest service and communication skills in dynamic, fast-paced environment. Proven ability to manage high-pressure situations and ensure customer satisfaction. Seeking to transition into new field, leveraging these transferable skills to contribute effectively in fresh setting. Experienced in ensuring safety protocols and providing excellent customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Attractions Cast Member
Walt Disney World
01.2025 - 01.2026
- Greeted guests in a friendly manner and provided excellent customer service.
- Spoke to large groups of people and moved guests through attraction.
- Demonstrated strong problem-solving skills by resolving guest inquiries quickly and efficiently.
- Consistently demonstrated initiative by proactively assisting guests with their needs before being asked to do so.
- Followed safety protocols and procedures to verify safety of guests, cast members and property.
- Operated attractions, rides and shows in accordance with established guidelines.
- Managed multiple tasks simultaneously while maintaining attention to detail during peak periods of activity.
Customer Service Representative
The Grove Resort and Spa
10.2022 - 12.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Education
Associate in Arts (A.A.) - Business Administration
Valencia College
Winter Garden, FL05.2025
High School Diploma - undefined
West Orange High School
Winter Garden, FL05.2023
Skills
- Safety awareness
- Exceptional communication
- Guest relations expertise
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Multitasking
- Problem-solving
- Time management
- Organizational skills
- Adaptability and flexibility
- Professionalism
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- [College Program], [Walt Disney World] - [2025-2026]
- First aid and CPR
Timeline
Attractions Cast Member
Walt Disney World
01.2025 - 01.2026
Customer Service Representative
The Grove Resort and Spa
10.2022 - 12.2024
High School Diploma - undefined
West Orange High School
Associate in Arts (A.A.) - Business Administration
Valencia College