Kristina Pullaro
Thonotssassa,Florida
Summary
A dedicated team leader and highly driven organized sales, and customer service expert with several years of commended professional experience in Leadership, Customer Service, Administration, Communication, Technical Support, and Project Management
Overview
19
19
years of professional experience
Work History
Customer Service /Claims Analyst, Officer; Sr, Executive Assistant/Business Support Lead II, Administrative Assistant III
LAR Energy options
10.2022 - Current
Property Manager
Collier Companies
Tampa, Florida
05.2022 - 08.2022
Assistant Manager
Sentinel
Tampa, Florida
02.2013 - 04.2019
Customer Service, Workforce Management/Administrative Assistant III
Capital One
Tampa, Florida
04.2011 - 01.2013
Leasing Agent, Assistant Manager, Marketing Director
Brookside Properties
Tampa, Fl
10.2004 - 03.2011
Education
High School Diploma -
08.2000
Skills
- Experienced professional who excels in uncovering customer needs, providing solutions, and handling objections with resolution
- Strong customer relationship builder based on service, support, and follow-through
- Strong detailed oriented and organizational skills
- Self-motivated with sustained intensity and optimism
- Drives execution
- Strong oral and written communication
- Strengths and Accomplishments:
- Consistently demonstrates integrity, dependability, and ensures follow-through on commitments
- Actively participates in team meetings, by contributing and recommending new ideas and solutions to processes, while supporting end results
- Contributes to and promotes a team environment and builds trust and collaborates well with peers and management
- Volunteers for and often asked to be the subject matter expert for new processes, special projects, and assisting colleagues
- Builds professional relationships and demonstrates/projects respectful mannerisms
- Leads diverse administrative functions for Customer Service & Solutions Process Design Executive and team (35 consultants)
- Advanced skills in all Microsoft applications including SharePoint, Discovery, and InfoPath
- Oversees, maintain, control, and balance fiscal year team budget ($300K)
- Coordinates special projects and tracking of project deliverables
- Strong Administration, Calendar Management, Workforce Management, Customer Service, Communication, Travel Arrangement CRM, Business Acumen, and Budget Analysis skills
- Proper Phone Etiquette
- Account Balancing Reconciliation
- Report Analysis
- Sales Plan Implementation
- Check Processing
- Strong Problem Solver
- Recordkeeping and Bookkeeping
- Administrative Support Specialist
- Proper Phone Etiquette
Timeline
Customer Service /Claims Analyst, Officer; Sr, Executive Assistant/Business Support Lead II, Administrative Assistant III - LAR Energy options
10.2022 - Current
Property Manager - Collier Companies
05.2022 - 08.2022
Assistant Manager - Sentinel
02.2013 - 04.2019
Customer Service, Workforce
Management/Administrative Assistant III - Capital One
04.2011 - 01.2013
Leasing Agent, Assistant Manager, Marketing Director - Brookside Properties
10.2004 - 03.2011
Gaither High School - High School Diploma,
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